https://live.paloaltonetworks.com/t5/general-topics/can-t-find-pan-os-for-vm/m-p/1066583#M122877 <P>Hello,<BR /><BR /></P> <P>In my customer support portal, I can't find the VM version for PAN-OS. Is this related to my license, or did Palo Alto remove it?</P> <P>Thank you!</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="murilocastillo_0-1736866502498.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/65193iB0BF155A667E80EF/image-size/medium?v=v2&amp;px=400" role="button" title="murilocastillo_0-1736866502498.png" alt="murilocastillo_0-1736866502498.png" /></span></P> <P>&nbsp;</P> <P>Best regards,<BR />Murillo Castiho</P> Tue, 14 Jan 2025 14:55:21 GMT murilo.castillo 2025-01-14T14:55:21Z https://live.paloaltonetworks.com/t5/general-topics/can-t-find-pan-os-for-vm/m-p/1066583#M122877 <P>Hello,<BR /><BR /></P> <P>In my customer support portal, I can't find the VM version for PAN-OS. Is this related to my license, or did Palo Alto remove it?</P> <P>Thank you!</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="murilocastillo_0-1736866502498.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/65193iB0BF155A667E80EF/image-size/medium?v=v2&amp;px=400" role="button" title="murilocastillo_0-1736866502498.png" alt="murilocastillo_0-1736866502498.png" /></span></P> <P>&nbsp;</P> <P>Best regards,<BR />Murillo Castiho</P> Tue, 14 Jan 2025 14:55:21 GMT https://live.paloaltonetworks.com/t5/general-topics/can-t-find-pan-os-for-vm/m-p/1066583#M122877 murilo.castillo 2025-01-14T14:55:21Z https://live.paloaltonetworks.com/t5/general-topics/can-t-find-pan-os-for-vm/m-p/1066807#M122882 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/1682799893">@murilo.castillo</a></P> <P>&nbsp;</P> <P>thanks for post.</P> <P>&nbsp;</P> <P>The VM images are available in customer support portal for download. It looks like in your case the product is not registered in support portal. Here is KB for reference:&nbsp;<A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000kFMFCA2" target="_self">When do base images become available for download</A>.</P> <P>&nbsp;</P> <P>Kind Regards</P> <P>Pavel&nbsp;</P> Tue, 14 Jan 2025 22:22:21 GMT https://live.paloaltonetworks.com/t5/general-topics/can-t-find-pan-os-for-vm/m-p/1066807#M122882 PavelK 2025-01-14T22:22:21Z