topic GlobalProtect 404 Error in General Topics

GlobalProtect 404 Error

Sanjay_Ramaiah — Mon, 20 Jan 2025 18:28:22 GMT

Team,

I am facing issue with connect to GlobalProtect. Getting 404 Page not Found Error.

I am using the same Public facing interface for the Mgmt and Global Protect as well.

When i do Local auth it is letting me into portal and i can download the client. But not sure why SAML has the issue.

Regards,

Sanjay S

Re: GlobalProtect 404 Error

JayGolf — Fri, 24 Jan 2025 03:50:29 GMT

Hi @Sanjay_Ramaiah ,

Which IdP are you using? So you hit the portal and you're redirected to your IdP. Once redirected you enter your credentials on the IdP login page and you say it is successful, but once the IdP sends you back to GP you get a 404...

I would double check the ACS url configured with your IdP is accurate. Could be that the URL is invalid which causes the error. If the ACS url looks correct on the IdP config, Id recommend exporting metadata again and reimporting that into your fw.

Since you tried local auth and that works fine, it doesnt seem anything is wrong with the portal/gw config. Id verify your IdP config as well as your SAML auth profile.

Re: GlobalProtect 404 Error

Sanjay_Ramaiah — Mon, 03 Feb 2025 11:29:08 GMT

Hi @JayGolf

Verified IdP config and SAML config again. No issues with that as well. Most likely to be with IDP itself. Raised a ticket with the vendor to check that. Will update in the chain what the fix once i get the solution.