topic Re: Unable to log into Customer Support Portal using credentials. in General Topics https://live.paloaltonetworks.com/t5/general-topics/unable-to-log-into-customer-support-portal-using-credentials/m-p/1205463#M123065 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/627763387">@richard</a>&nbsp;,</P> <P>&nbsp;</P> <P>For login assistance on the CSP please check here:</P> <P><A href="https://www.paloaltonetworks.com/services/support/login-assistance" target="_blank">https://www.paloaltonetworks.com/services/support/login-assistance</A></P> <P>&nbsp;</P> <P>Kind regards,</P> <P>-Kim.</P> Mon, 27 Jan 2025 08:38:11 GMT kiwi 2025-01-27T08:38:11Z Unable to log into Customer Support Portal using credentials. https://live.paloaltonetworks.com/t5/general-topics/unable-to-log-into-customer-support-portal-using-credentials/m-p/1205354#M123026 <P>My 2-factor authentication works with the Livecommunity portal, but not with the Customer Support Portal.&nbsp; I receive the following error:</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Unexpected error has occurred." style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/65440iEEC55269D84AA891/image-size/large?v=v2&amp;px=999" role="button" title="PA-CSP-Login_error.JPG" alt="Unexpected error has occurred." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Unexpected error has occurred.</span></span></P> <P>&nbsp;</P> <P>Any ideas?</P> Fri, 24 Jan 2025 16:29:30 GMT https://live.paloaltonetworks.com/t5/general-topics/unable-to-log-into-customer-support-portal-using-credentials/m-p/1205354#M123026 richard 2025-01-24T16:29:30Z Re: Unable to log into Customer Support Portal using credentials. https://live.paloaltonetworks.com/t5/general-topics/unable-to-log-into-customer-support-portal-using-credentials/m-p/1205463#M123065 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/627763387">@richard</a>&nbsp;,</P> <P>&nbsp;</P> <P>For login assistance on the CSP please check here:</P> <P><A href="https://www.paloaltonetworks.com/services/support/login-assistance" target="_blank">https://www.paloaltonetworks.com/services/support/login-assistance</A></P> <P>&nbsp;</P> <P>Kind regards,</P> <P>-Kim.</P> Mon, 27 Jan 2025 08:38:11 GMT https://live.paloaltonetworks.com/t5/general-topics/unable-to-log-into-customer-support-portal-using-credentials/m-p/1205463#M123065 kiwi 2025-01-27T08:38:11Z