topic We are experiencing significant internet slowness across our network Impact: We are experiencing significant internet slowness across our network, sev in General Topics

We are experiencing significant internet slowness across our network Impact: We are experiencing significant internet slowness across our network, sev

ShashiKollu — Mon, 03 Feb 2025 10:00:17 GMT

I am writing to escalate a Critical Severity 1 support case that we raised 5 hours ago. Despite marking the ticket as critical, we have not received any response, which is causing severe operational impact on our business.

Case Details:

Case Number: 03403908
Issue Summary: We are experiencing significant internet slowness across our network
Impact: We are experiencing significant internet slowness across our network, severely impacting productivity. Upon investigation, it appears that Office 365 services are consuming excessive bandwidth, leading to slow browsing speeds and difficulties in accessing other critical services
Current Status: We urgently request an immediate response from your team. Additionally, please provide an escalation point of contact for further follow-up if necessary.

Looking forward to your prompt assistance.

Re: We are experiencing significant internet slowness across our network Impact: We are experiencing significant internet slowness across our network,

BPry — Mon, 03 Feb 2025 20:02:50 GMT

@ShashiKollu,

Generally speaking nobody in this forum can actually help you in escalating things like support cases. I would recommend reaching out to your account team for escalation and making them aware that you have an issue that isn't being addressed. Note that the SLA even at standard support should have seen a response in 2 hours. Is it possible that the contact information you provided isn't functioning if it's routing through your network?

Outside of that and to your issue, it kind of sounds like you've already identified what's causing the issues that you're seeing. If your device is being overloaded with traffic or 365 traffic is consuming all of your internet bandwidth. Assuming you didn't just do a migration and this is a new issue, is it coming from all of your clients or just one or a couple? I would look at cutting that traffic off at least enough to get things operational if it's causing a complete disruption across your network.