topic Re: Palo alto weekly update in General Topics

Palo alto weekly update

GhislainB — Mon, 24 Feb 2025 06:37:51 GMT

Hello,

We are experiencing an issue with our firewall, as it is no longer downloading its weekly updates as expected. I attempted to manually download and install the update, but encountered a warning message (please find it attached).

To clarify, there have been no changes to the configuration on our end. Could you kindly assist us with resolving this matter?

Thank you for your attention and support.

Best regards,

Re: Palo alto weekly update

JayGolf — Tue, 25 Feb 2025 04:29:13 GMT

Hi @GhislainB ,

I would recommend to triage why the connection to the update server is failing. Can you verify the update server in your config? Also, are pings to the update server successful from the CLI?

Re: Palo alto weekly update

OtakarKlier — Wed, 26 Feb 2025 20:28:18 GMT

Hello,

Along with the above recommendations, check to make sure your licenses are not expired.

Regards,

Re: Palo alto weekly update

GhislainB — Thu, 27 Feb 2025 04:41:14 GMT

Dear Jay,

Thank you so much for your prompt response and assistance. After reviewing your suggestions and consulting with our IT Network Administrator, I’m happy to report that the issue has been resolved. We truly appreciate your valuable advice and support.

Thanks again!

Best regards.

Ghislain.

Re: Palo alto weekly update

GhislainB — Thu, 27 Feb 2025 04:53:24 GMT

Thank you very much for providing the additional information. I’m happy to inform you that the issue has now been resolved.

Best regards,

Ghislain.