topic Which category do I need to use to submit a ticket to remove a device from the portal? in General Topics

Which category do I need to use to submit a ticket to remove a device from the portal?

Fernando-Castro — Mon, 03 Mar 2025 20:04:26 GMT

I know it's dumb to answer this but I just need to open a ticket with support to have a serial number removed from the portal. Every option I've tried requires to upload a TSF file and whatnot.

Thank you

Re: Which category do I need to use to submit a ticket to remove a device from the portal?

JayGolf — Mon, 03 Mar 2025 20:26:10 GMT

Hi @Fernando-Castro ,

You can create an admin case. The file upload at the end is optional and not required when clicking File a Case at the end.

Re: Which category do I need to use to submit a ticket to remove a device from the portal?

Fernando-Castro — Mon, 03 Mar 2025 20:34:12 GMT

How do I create an admin case?

Re: Which category do I need to use to submit a ticket to remove a device from the portal?

Fernando-Castro — Mon, 03 Mar 2025 20:36:03 GMT

Nevermind.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000XhIbCAK

Re: Which category do I need to use to submit a ticket to remove a device from the portal?

JayGolf — Mon, 03 Mar 2025 20:36:33 GMT

@Ferk Go to the CSP. From the CSP, click on Support -> Get Help -> You'll see "Create an Administrative Case"