topic Retrieving Content 'IoT' info failed with error 'An error occurred while processing request. Please try again after some time or contact support. in General Topics

Retrieving Content 'IoT' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.

JeanPaul222 — Tue, 04 Mar 2025 08:47:15 GMT

Hello, Anyone is getting the below alerts?

Retrieving Content 'IoT' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.

Retrieving Content 'Antivirus' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.

Anyone found a root cause and solution?

Re: Retrieving Content 'IoT' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.

andrescoello — Tue, 04 Mar 2025 14:47:59 GMT

same issue here, noticed for a couple of weeks now

Re: Retrieving Content 'IoT' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.

JeanPaul222 — Tue, 04 Mar 2025 14:52:22 GMT

Have you escalated the case?

Re: Retrieving Content 'IoT' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.

andrescoello — Tue, 04 Mar 2025 15:03:54 GMT

not yet but going to

Re: Retrieving Content 'IoT' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.

JeanPaul222 — Wed, 05 Mar 2025 09:06:12 GMT

Could you update me please? I am unable to escalate.

Re: Retrieving Content 'IoT' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.

JeanPaul222 — Mon, 10 Mar 2025 07:42:13 GMT

Have you got any update?

Re: Retrieving Content 'IoT' info failed with error 'An error occurred while processing request. Please try again after some time or contact support.

Brandon_Wertz — Mon, 10 Mar 2025 12:41:07 GMT

@JeanPaul222 wrote:

Could you update me please? I am unable to escalate.

You're unable to "escalate?" You have a support case open and TAC isn't working with you? Based on your original post it looks like your firewall is having issues communicating with Palo's support portal given you have messages for multiple dynamic content packages not receiving updates. I would ensure the firewall has connectivity to the Internet, or open a support case like the error messages suggest.