topic Re: Unable to download the new version in General Topics

Unable to download the new version

Sanjay_Ramaiah — Fri, 09 Dec 2022 07:27:09 GMT

Hi All,

Getting below error while downloading the image.

Operation

Download

Status

Completed

Result

Failed

Details

Successfully downloaded
Preloading into software manager
Error: Image File Authentication Error
Failed to load into software manager. Please retry.
Post processing failed. Please retry.

Re: Unable to download the new version

kiwi — Fri, 09 Dec 2022 12:56:56 GMT

Hi @Sanjay_Ramaiah ,

Can you provide more details on the platform and OS you're running ?

Sounds like you might be hitting this issue:

https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000POth

Kind regards,

-Kiwi.

Re: Unable to download the new version

aleksandar.astardzhiev — Fri, 09 Dec 2022 14:48:55 GMT

Hi @Sanjay_Ramaiah ,

I would backup @kiwi suggestion and follow the steps in the link. Ignore that KB is speaking for Log collector specifically. This should be valid for all platforms.

I always recommend - every time you want to download new software to use "check now" first and then select the image you want to download.

In nutshell, when you click "check now" (or cli > request system software check), firewall will contact update server and download list of available images. This list is not updated automatically, but it is cached and in order to refresh it you need to manually do that.

In some rare cases it is possible that your local cached list refer to modified entry (changed image ID or something like that), which update server does not have anymore, so you need to refresh firewall list and refer to the correct object/image.

Re: Unable to download the new version

fjsantos — Thu, 14 Mar 2024 09:28:20 GMT

Thnks:

I always recommend - every time you want to download new software to use "check now"

Re: Unable to download the new version

htoperations — Sat, 15 Mar 2025 14:55:47 GMT

By clicking checknow, it is able to download