topic I'm trying to open the case in csp but TSF file is not uploaded in General Topics https://live.paloaltonetworks.com/t5/general-topics/i-m-trying-to-open-the-case-in-csp-but-tsf-file-is-not-uploaded/m-p/1225398#M123848 <P>As above, the file will not be uploaded from CSP. I changed the browser and it's the same, and the file was formatted correctly. I don't know why</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SLee96_0-1743571053839.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/66890i8D6CEA19913D74A9/image-size/medium?v=v2&amp;px=400" role="button" title="SLee96_0-1743571053839.png" alt="SLee96_0-1743571053839.png" /></span></P> <P>&nbsp;</P> Wed, 02 Apr 2025 05:17:59 GMT SangHoonLee 2025-04-02T05:17:59Z I'm trying to open the case in csp but TSF file is not uploaded https://live.paloaltonetworks.com/t5/general-topics/i-m-trying-to-open-the-case-in-csp-but-tsf-file-is-not-uploaded/m-p/1225398#M123848 <P>As above, the file will not be uploaded from CSP. I changed the browser and it's the same, and the file was formatted correctly. I don't know why</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SLee96_0-1743571053839.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/66890i8D6CEA19913D74A9/image-size/medium?v=v2&amp;px=400" role="button" title="SLee96_0-1743571053839.png" alt="SLee96_0-1743571053839.png" /></span></P> <P>&nbsp;</P> Wed, 02 Apr 2025 05:17:59 GMT https://live.paloaltonetworks.com/t5/general-topics/i-m-trying-to-open-the-case-in-csp-but-tsf-file-is-not-uploaded/m-p/1225398#M123848 SangHoonLee 2025-04-02T05:17:59Z Re: I'm trying to open the case in csp but TSF file is not uploaded https://live.paloaltonetworks.com/t5/general-topics/i-m-trying-to-open-the-case-in-csp-but-tsf-file-is-not-uploaded/m-p/1225547#M123866 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/325940555">@SangHoonLee</a>&nbsp;,</P> <P>&nbsp;</P> <P>Are you still having issues? Try selecting "skip malicious content scanning" and see if that helps.</P> Thu, 03 Apr 2025 07:16:32 GMT https://live.paloaltonetworks.com/t5/general-topics/i-m-trying-to-open-the-case-in-csp-but-tsf-file-is-not-uploaded/m-p/1225547#M123866 JayGolf 2025-04-03T07:16:32Z