topic Re: Error 1006 in General Topics

Error 1006

dienhoasaigon — Sat, 04 Sep 2021 04:08:13 GMT

Hi everyone!

I got error 1006. I really need help.

Thank you!

Re: Error 1006

S.Cantwell — Sat, 04 Sep 2021 15:11:39 GMT

For what product, where, what time, what did you do to create this error.

We need a lot of more detailed information.

Thank you.

Re: Error 1006

mmusa — Wed, 16 Apr 2025 12:28:20 GMT

I have seen similar error when i collected logs from Global Protect client VPN application. I am not sure what causes this error and I would like to understand the cause and possible solution. The error appears as shown below and it occurs more on a daily basis;

04/15/25 12:38:48:797[Error 1006]: Device control put packet fails 1: 1450!!!!
04/15/25 12:38:48:797[Error 1006]: Device control put packet fails 1: 1450!!!!
04/15/25 12:38:48:797[Error 1006]: Device control put packet fails 1: 1450!!!!
04/15/25 12:38:48:797[Error 1006]: Device control put packet fails 1: 1450!!!!
04/15/25 12:38:48:797[Error 1006]: Device control put packet fails 1: 1450!!!!
04/15/25 12:38:48:797[Error 1006]: Device control put packet fails 1: 1450!!!!

Re: Error 1006

kiwi — Wed, 16 Apr 2025 13:13:03 GMT

Hi @mmusa ,

Can I ask on which GP version you see this error ?

I've seen this before on older GP versions (5.2.x).

It was a known issue and solution was to upgrade to a recommended release:

https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304#toc-hId-227260223

If you're seeing this on a newer/recommended version then I recommend grabbing the GP logs and sending them over to support for analysis. Just to make sure you're not running into a regression bug.

Kind regards,

-Kim.

Re: Error 1006

mmusa — Wed, 16 Apr 2025 13:45:49 GMT

Hi @kiwi

I am currently using the GP version 5.2.7-37
I tried to access the URL resource but unfortunately, it returns a window of access denied.

Thank you for your response.

Kind regards.

Re: Error 1006

kiwi — Wed, 16 Apr 2025 14:01:51 GMT

Hi @mmusa ,

That's a customer only resource.

Make sure you access it using your customer account (the one you use to access the Customer Support Portal).

That said, currently these are the recommended GP versions:

6.0.7

6.1.4-c720

6.2.7

Note that GP version 5.2 has been EoL since 02/28/2024:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary

Kind regards,

-Kim.

Re: Error 1006

mmusa — Wed, 16 Apr 2025 14:34:16 GMT

Hi @kiwi

Thanks a lot!!! The information you provided has really been help.

Kind regards.

Mustapha.