The PA-220 is unable to boot into the system.

p.chunwei — Tue, 06 May 2025 06:22:36 GMT

As stated in the subject, I encountered an error during boot-up. The details are as follows:

SPI ID: ef:40:18:00:00
header found at offset 0x1d80
Image 1.2: address: 0xffffffff81000000, header length: 192, data length: 8160
Validating data...
Starting next bootloader at 0xffffffff81000000
SPI stage 1.5 bootloader
SPI ID: ef:40:18:00:00
Header 1 found at offset 0x10000
Header 2 found at offset 0x100000
Found bootloaders, booting bootloader 1 of 2 at offset 0x10000.
Starting next bootloader at 0xffffffff81000000
Board type: KINGFISHER
Welcome to the PanOS Bootloader.

U-Boot 11.0.0.0-48 (Build time: Dec 26 2021 - 23:04:40)

Octeon unique ID: 09c000118321f31e0493
N0.LMC0 Configuration Completed: 8192 MB
Warning: Board descriptor tuple not found in eeprom, using defaults
KINGFISHER board revision major:1, minor:0, serial #: unknown
OCTEON CN7130-AAP pass 1.2, Core clock: 1000 MHz, IO clock: 500 MHz, DDR clock: 800 MHz (1600 Mhz DDR)
Base DRAM address used by u-boot: 0x20fc00000, size: 0x400000
DRAM: 8 GiB
Clearing DRAM...... done
Using default environment

SF: Detected W25Q128BV with page size 256 Bytes, erase size 4 KiB, total 16 MiB
Found valid SPI bootloader at offset: 0x100000, size: 1308968 bytes
Loading bootloader from SPI offset 0x100000, size: 1308968 bytes

Welcome to the PanOS Failsafe Bootloader.

U-Boot 11.0.0.0-48 (Build time: Dec 26 2021 - 23:11:00)

Octeon unique ID: 09c000118321f31e0493
N0.LMC0 Configuration Completed: 8192 MB
KINGFISHER board revision major:1, minor:4, serial #: 012801174150
OCTEON CN7130-AAP pass 1.2, Core clock: 1000 MHz, IO clock: 500 MHz, DDR clock: 800 MHz (1600 Mhz DDR)
Base DRAM address used by u-boot: 0x20f000000, size: 0x1000000
DRAM: 8 GiB
Clearing DRAM...... done
Octeon MMC/SD0: 0
Using default environment

MMC: Octeon MMC/SD0: 0, Octeon MMC/SD0: 0
Net: Phy not found
PHY reset timed out for Generic PHY (devad: -1, reg: 0xffff)
Phy not found
PHY reset timed out for Generic PHY (devad: -1, reg: 0xffff)
Phy not found
PHY reset timed out for Generic PHY (devad: -1, reg: 0xffff)
Phy not found
PHY reset timed out for Generic PHY (devad: -1, reg: 0xffff)
Phy not found
PHY reset timed out for Generic PHY (devad: -1, reg: 0xffff)
Phy not found
PHY reset timed out for Generic PHY (devad: -1, reg: 0xffff)
Phy not found
PHY reset timed out for Generic PHY (devad: -1, reg: 0xffff)
Phy not found
PHY reset timed out for Generic PHY (devad: -1, reg: 0xffff)
octeth0, octeth1, octeth2, octeth3, octeth4, octeth5, octeth6, octeth7, octrgmii0 [PRIME]
Type the command 'usb start' to scan for USB storage devices.

Hit any key to stop autoboot: 0
** File not found /boot/vmlinux.oct3-mp **
## No elf image at address 0x21000000
Octeon Kingfisher Failsafe bootloader (mp)# (ram)#

May I ask how this issue can be resolved?

Re: The PA-220 is unable to boot into the system.

mshekh — Tue, 06 May 2025 07:38:22 GMT

Hi @p.chunwei ,

Try with factory reset to restore the device.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CldXCAS

Re: The PA-220 is unable to boot into the system.

p.chunwei — Tue, 06 May 2025 07:43:34 GMT

Hi,
Sorry to bother you, but I'm currently unable to enter Maintenance Mode.

Re: The PA-220 is unable to boot into the system.

reaper — Tue, 06 May 2025 13:35:32 GMT

"No elf image" means your hard disk sectors are messed up/broken (cant find a valid boot image).

Maintenance mode is your last resort, you can try to run an FSCK to fix any damaged sectors

if you can't get into maintenance mode, your only recourse is to put in an RMA with palo support to have the device replacers (you need to have an active support subscription for this)

topic Re: The PA-220 is unable to boot into the system. in General Topics

The PA-220 is unable to boot into the system.

Re: The PA-220 is unable to boot into the system.

Re: The PA-220 is unable to boot into the system.

Re: The PA-220 is unable to boot into the system.