topic Re: Connection Failed unreachable macbook in General Topics

Connection Failed unreachable macbook

rahulfinaviapatel — Sun, 29 Jun 2025 11:24:38 GMT

Unable to connect in mac mini

06/29/2025 12:07:37:787 [Info ]: Started the Portal pre-login
06/29/2025 12:07:37:787 [Info ]: CPanMSService::PreloginPortal CheckServerCert return 0x2000
06/29/2025 12:07:38:055 [Info ]: Portal pre-login result received
06/29/2025 12:07:38:057 [Info ]: Portal Login starts
06/29/2025 12:07:38:057 [Info ]: Failed to open file /Users/rahulfinavia/Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPUAC_aae7ed2d0953046ec2ef765d740ad27.dat
06/29/2025 12:07:38:330 [Info ]: Troubleshooting log is generated with the error stage (Portal login) and the error detail (Could not connect to the authentication server. Check your internet connection and try again. If the issue persists, contact your administrator.).

Re: Connection Failed unreachable macbook

kiwi — Mon, 30 Jun 2025 11:51:00 GMT

Hi @rahulfinaviapatel ,

There's not enough info to help you.

Please do some troubleshooting and/or check the panGPA logs for more information.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS

Kind regards,

-Kim.

Re: Connection Failed unreachable macbook

rahulfinaviapatel — Mon, 30 Jun 2025 13:05:59 GMT

Pls check this