topic Re: Can`t proceed to customer support portal in General Topics

Can`t proceed to customer support portal

A.Albawani — Mon, 15 Sep 2025 11:45:07 GMT

The first i created an account for Customer support portal and I'm Stock with this

Your account is currently waiting for your company’s Super User Approval. Access will not be provided until this approval is received. To help speed things along, you must reach out to your Super User for approval.
You can click here to send your Super User a reminder notification.

Re: Can`t proceed to customer support portal

kiwi — Mon, 15 Sep 2025 12:36:03 GMT

Hi @A.Albawani ,

Yes this is expected behavior.

When a new user self-registers or someone adds a new user into an account, the super user(s) of the account will receive an email notification with a link to approve or reject access.

Please reach out to a super-user of your account to approve the access
Kind regards,

-Kim.