topic Re: PA Portal - cant change account/profile drop down in General Topics

PA Portal - cant change account/profile drop down

LukeRath — Tue, 15 Aug 2023 11:07:46 GMT

Every time I change the drop down to a different account and select cases or try and open a new ticket it always goes to the same account.

I have tried incognito and its the same.

Anyone noticing the same issue?

Re: PA Portal - cant change account/profile drop down

TomYoung — Tue, 15 Aug 2023 11:50:20 GMT

Hi @LukeRath ,

It sounds like you are talking about the Customer Support Portal (CSP).

Whenever I click on Support Cases, it brings up the cases for my default account. I can no longer view cases for my customer accounts. The behavior is the same whether I change accounts from the Support Home or from my name in the lower left menu. It started yesterday.

I sent an email to nextwave@paloaltonetworks.com this morning. I also clicked the Feedback button at the top of the Support Home page. I encourage everyone having the same problem to do the same so that PANW realizes how big a problem it is.

I can still view customer devices, users, etc.

Thanks,

Tom

Re: PA Portal - cant change account/profile drop down

TomYoung — Wed, 16 Aug 2023 13:09:42 GMT

Hi @LukeRath ,

It is working for me now. How 'bout you?

Thanks,

Tom

Re: PA Portal - cant change account/profile drop down

LukeRath — Wed, 16 Aug 2023 13:33:14 GMT

Hi Tom,

Yes all good this morning thankfully! I also sent some feedback on the portal page yesterday as you mentioned.

Luke

Re: PA Portal - cant change account/profile drop down

MuhdAzliFahmi — Fri, 07 Nov 2025 02:09:09 GMT

Hello All,

I had the same issue and I noticed this is because your email is not one of the members in that account.

You are only able to open a support case if you are one of the members.

Thanks,

Azli