https://live.paloaltonetworks.com/t5/general-topics/can-anyone-else-not-submit-a-support-ticket-anywhere/m-p/1241916#M125505 <P>I have a PA-440 that needs firmware updates to resolve a vulnerability. Can't upgrade through the web gui because the downloads fail and logs don't give me anything descriptive. I try logging into the customer portal to grab the firmware download or submit a ticket and I get this:&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="itdept_0-1763147208406.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/69848iACD577E84ED81BC0/image-size/medium?v=v2&amp;px=400" role="button" title="itdept_0-1763147208406.png" alt="itdept_0-1763147208406.png" /></span></P> <P>When I go to contact support over the phone (as suggested by the hyperlink in that image) I get a message saying I can't submit a ticket over the phone and have to do it through the portal, which obviously doesn't work either. Anyone else dealing with this? Is there any workaround here?</P> <P>&nbsp;</P> <P>Thanks!</P> Fri, 14 Nov 2025 19:08:27 GMT itdept 2025-11-14T19:08:27Z https://live.paloaltonetworks.com/t5/general-topics/can-anyone-else-not-submit-a-support-ticket-anywhere/m-p/1241916#M125505 <P>I have a PA-440 that needs firmware updates to resolve a vulnerability. Can't upgrade through the web gui because the downloads fail and logs don't give me anything descriptive. I try logging into the customer portal to grab the firmware download or submit a ticket and I get this:&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="itdept_0-1763147208406.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/69848iACD577E84ED81BC0/image-size/medium?v=v2&amp;px=400" role="button" title="itdept_0-1763147208406.png" alt="itdept_0-1763147208406.png" /></span></P> <P>When I go to contact support over the phone (as suggested by the hyperlink in that image) I get a message saying I can't submit a ticket over the phone and have to do it through the portal, which obviously doesn't work either. Anyone else dealing with this? Is there any workaround here?</P> <P>&nbsp;</P> <P>Thanks!</P> Fri, 14 Nov 2025 19:08:27 GMT https://live.paloaltonetworks.com/t5/general-topics/can-anyone-else-not-submit-a-support-ticket-anywhere/m-p/1241916#M125505 itdept 2025-11-14T19:08:27Z https://live.paloaltonetworks.com/t5/general-topics/can-anyone-else-not-submit-a-support-ticket-anywhere/m-p/1241933#M125508 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/1613756007">@itdept</a></P> <P>&nbsp;</P> <P>sorry to hear you are facing an issue with login. I tried just now and I am able to login to Customer Support Portal without any issue. Issues with support portal login are delt through:&nbsp;<A href="https://www.paloaltonetworks.com/services/support/login-assistance" target="_self">login-assistance</A>&nbsp;by filling up the form.</P> <P>&nbsp;</P> <P>Kind Regards</P> <P>Pavel</P> Sun, 16 Nov 2025 21:29:15 GMT https://live.paloaltonetworks.com/t5/general-topics/can-anyone-else-not-submit-a-support-ticket-anywhere/m-p/1241933#M125508 PavelK 2025-11-16T21:29:15Z