topic Re: Error opening support ticket in General Topics

Error opening support ticket

tmsspsoc — Fri, 21 Nov 2025 20:06:48 GMT

Hello,

I’m trying to open a support ticket, but the system won’t allow me to create a new case. Whenever I attempt to submit a request, nothing happens and the ticket is not created.

I keep getting the error:

System has encountered an error. Failed to create the case.

Is there any known issues?

Re: Error opening support ticket

PavelK — Sun, 23 Nov 2025 04:16:16 GMT

Hello @tmsspsoc

sorry to hear you are facing an issue.

I was not able to reproduce the issue. From my side, I am able to proceed to create a ticket. Also, there is no outage on Palo Alto side: https://status.paloaltonetworks.com/.

I would recommend to contact: login-assistance and select issue type: "Unable to create a case".

Kind Regards

Pavel