topic Re: Re-Opening a support case in General Topics

Re-Opening a support case

S.SuggsMorales — Tue, 09 Dec 2025 23:54:08 GMT

I have a case that I need to get re-opened when the 'Manage Your Case' tab is not available. I can not open a new case because neither one of my Serial Numbers have licenses attached to them when they should. This was an RMA case that the old device was removed from assets so the new device can not have the licenses transferred. Please help.

Re: Re-Opening a support case

JayGolf — Wed, 10 Dec 2025 01:16:41 GMT

Hi @S.SuggsMorales ,

Create a Support Ticket and select an asset that is associated with your account and that you see in the list. Make sure to describe the issue you are experiencing and that will get you in front of someone to help you out.

Re: Re-Opening a support case

S.SuggsMorales — Wed, 10 Dec 2025 18:16:17 GMT

Thank you.

Re: Re-Opening a support case

nell598lukas — Fri, 12 Dec 2025 06:31:35 GMT

@S.SuggsMorales wrote:

I have a case that I need to get re-opened when the 'Manage Your Case' tab is not available. I can not open a new case because neither one of my Serial Numbers have licenses attached to them when they should. This was an RMA case that the old device was removed from assets so the new device can not have the licenses transferred. Please help.

Hello @S.SuggsMorales,
You’ll need to contact support directly — explain the RMA situation and request license re‑assignment so they can reopen the case for you.

Best Regards,
Nell Lukas