topic User-ID mapping log is empty in General Topics

User-ID mapping log is empty

Tqpharma — Wed, 17 Dec 2025 07:39:35 GMT

I have setup all required steps, for user id mapping using user-id agent.

the agent is working, I did all required configuration as per the guide line, and it is connected but the log is still empty

the user-id agent log is working and have the data. but from firewall side it is not.

Re: User-ID mapping log is empty

Tqpharma — Wed, 17 Dec 2025 08:36:20 GMT

I run the command

clear user-cache all

it is solved

Re: User-ID mapping log is empty

mobel598brown — Thu, 18 Dec 2025 04:20:44 GMT

@Tqpharma EZPassFL login wrote:

I have setup all required steps, for user id mapping using user-id agent.

the agent is working, I did all required configuration as per the guide line, and it is connected but the log is still empty

the user-id agent log is working and have the data. but from firewall side it is not.

Hello @Tqpharma,
If the User‑ID agent log shows data but the firewall log is empty, check that the firewall is properly receiving mappings — verify the agent is added under *User Identification* on the firewall, ensure the service account has the right permissions, and confirm the agent‑to‑firewall connectivity (port 5007). Without that link, mappings won’t populate in the firewall.

Best Regards,
Mabel Brown

Best Regards,
Mabel Brown