PA-415-5G not working with fresh T-Mobile SIM

yummymouse — Fri, 09 Jan 2026 23:52:46 GMT

Hello yall!

I am currently having trouble getting my PA-415-5G working with a new T-Mobile sim. I have the "Bus Int Unl Elig BYOD" plan. I see that the firewall can recognize the sim card, but it gets stuck on the:

Registration State : Searching
Activation State : Deactivated
PS State : Detached
Provider : None
Technology : None

This is also a brand new firewall. I've tried different APNs, installed latest cellular tmobile firmware on fw, i haven't updated or registered the firewall yet awaiting instructions from our VAR if that makes a difference. I gave a call to T-mobile support and they said that my fw/modem was 'locked' and i should contact palo alto to have them unlock it. I would appreciate any pointers! Thank you!

Ran a few commands and attached the output below

show log system subtype equal cellular

tail lines 50 mp-log brdagent.log

debug cellular interface cellular1/1 modem at-cmd cmd cgdcont

debug cellular interface cellular1/1 modem at-cmd cmd gstatus

debug cellular interface cellular1/1 modem at-cmd cmd cpin

debug cellular interface cellular1/1 modem at-cmd cmd cimi

show interface cellular1/1

admin@PA-415> show log system subtype equal cellular 0 Cellular Modem is in Disconnected state 0 Cellular Modem is in Online state 0 Cellular Modem Alarm : Clear 0 Cellular Modem Alarm : Modem Data Sessions Failed 0 Cellular Modem is in Disconnected state 0 Cellular Modem is in Online state 0 Cellular Modem Alarm : Clear 0 Cellular Modem Alarm : Modem Data Sessions Failed 0 Cellular Modem is in Disconnected state 0 Cellular Modem is in Online state 0 Cellular Modem Alarm : Clear 0 Cellular Modem Alarm : Modem Data Sessions Failed 0 Cellular Modem is in Disconnected state 0 Cellular Modem is in Online state 0 Cellular Modem Alarm : Clear 0 Cellular Modem is in Disconnected state 0 Cellular Modem is in Online state 0 Cellular Modem is in Disconnected state 0 Cellular Modem is in Online state 0 Cellular Modem is in Disconnected state 0 Cellular Modem is in Online state 0 Cellular Modem is in Disconnected state 0 Cellular Modem is in Online state 0 Cellular Modem Alarm : Modem Data Sessions Failed 0 Cellular Modem is in Disconnected state 0 Cellular Modem is in Online state 0 Cellular Modem Alarm : Clear 0 Cellular Modem is in Disconnected state 0 Cellular Modem is in Online state 0 Cellular Modem is in Disconnected state 0 Cellular Modem is in Online state 0 Cellular Modem Alarm : Modem Data Sessions Failed 0 Cellular Modem is in Disconnected state 0 Cellular Modem is in Online state 0 Cellular Modem Alarm : Clear admin@PA-415> admin@PA-415> tail lines 50 mp-log brdagent.log 2026-01-09 13:23:53.546 -0800 Modem radio ON - set-profile 2026-01-09 13:23:54.601 -0800 set modem state: [N:Detached][O:Modem Lowpower] : from [radio-on] 2026-01-09 13:23:54.842 -0800 Getting Primary SIM config(1) for cellular module #0 2026-01-09 13:23:54.842 -0800 Getting APN config from sim#1 2026-01-09 13:23:54.842 -0800 APN Config - Auto-APN: 0 for sim#1 2026-01-09 13:23:54.842 -0800 APN configuration is unchanged 2026-01-09 13:23:54.842 -0800 Radio Low power mode -- Turning off GPS 2026-01-09 13:23:54.842 -0800 CMAN alarms handling: Clearing standing alarm for internal modem error 2026-01-09 13:23:54.842 -0800 acive sim[1] curr_firmware.carrierid[5], sim_data->carrier_id[5] Matching -----> no need of FW upgrade 2026-01-09 13:23:54.842 -0800 BOOTUP: INIT STATUS READY FW Upgrade NOT required 2026-01-09 13:23:54.842 -0800 Successfully reset cellular module firmware info for module cwan1 2026-01-09 13:23:54.842 -0800 Pushing firmware info for carrier ATT 2026-01-09 13:23:54.842 -0800 Adding firmware info for carrier GENERIC 2026-01-09 13:23:54.842 -0800 Adding firmware info for carrier TMO 2026-01-09 13:23:54.842 -0800 Adding firmware info for carrier VERIZON 2026-01-09 13:23:54.842 -0800 Updating Modem temperature for module cwan1 temperature 42 2026-01-09 13:23:54.843 -0800 GPS config change detected. New config - 1 2026-01-09 13:23:54.843 -0800 GPS Config changed in modem config cwan1 2026-01-09 13:23:54.843 -0800 INIT Config Sync 0 active sim 1 in module cellular1 2026-01-09 13:23:54.843 -0800 INIT Config Sync 0 backup sim 2 in module cellular1 2026-01-09 13:23:54.843 -0800 data path state sync 2026-01-09 13:23:54.843 -0800 Setting active APN fast.t-mobile.com for sim1 2026-01-09 13:23:54.843 -0800 Setting active APN fast.t-mobile.com for sim1. Cellular info 2026-01-09 13:23:54.857 -0800 GPS config change detected. New config - 1 2026-01-09 13:23:54.921 -0800 Getting Primary SIM config(1) for cellular module #0 2026-01-09 13:23:54.921 -0800 Getting APN config from sim#1 2026-01-09 13:23:54.921 -0800 APN Config - Auto-APN: 0 for sim#1 2026-01-09 13:23:54.921 -0800 APN configuration is unchanged 2026-01-09 13:23:54.921 -0800 Getting Primary SIM config(1) for cellular module #0 2026-01-09 13:23:54.921 -0800 Getting APN config from sim#1 2026-01-09 13:23:54.921 -0800 APN Config - Auto-APN: 0 for sim#1 2026-01-09 13:23:54.921 -0800 APN configuration is unchanged 2026-01-09 13:23:54.921 -0800 Getting Primary SIM config(1) for cellular module #0 2026-01-09 13:23:54.922 -0800 Getting APN config from sim#1 2026-01-09 13:23:54.922 -0800 APN Config - Auto-APN: 0 for sim#1 2026-01-09 13:23:54.922 -0800 APN configuration is unchanged 2026-01-09 13:23:54.922 -0800 Setting active APN fast.t-mobile.com for sim1 2026-01-09 13:23:54.922 -0800 Setting active APN fast.t-mobile.com for sim1. Cellular info 2026-01-09 13:23:54.922 -0800 Setting active APN fast.t-mobile.com for sim1 2026-01-09 13:23:54.922 -0800 Setting active APN fast.t-mobile.com for sim1. Cellular info 2026-01-09 13:23:54.922 -0800 Setting active APN fast.t-mobile.com for sim1 2026-01-09 13:23:54.922 -0800 Setting active APN fast.t-mobile.com for sim1. Cellular info 2026-01-09 13:24:00.106 -0800 Updating Modem temperature for module cwan1 temperature 42 2026-01-09 13:33:00.154 -0800 Updating Modem temperature for module cwan1 temperature 42 2026-01-09 13:34:00.554 -0800 Updating Modem temperature for module cwan1 temperature 43 admin@PA-415> admin@PA-415> debug cellular interface cellular1/1 modem at-cmd cmd cgdcont at+cgdcont? +CGDCONT: 1,"IP","fast.t-mobile.com","0.0.0.0",0,0,0,0,,,,,,,,,"",,,,0 +CGDCONT: 2,"IPV4V6","ims","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0,,,,,,,,,"", , , , 0 +CGDCONT: 3,"IPV4V6","sos","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,1,,,,,,,,,"", , , , 0 +CGDCONT: 4,"IPV4V6","tmus","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0,,,,,,,,,"" , , , , 0 +CGDCONT: 5,"IPV4V6","h2g2","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0,,,,,,,,,"" , , , , 0 admin@PA-415> admin@PA-415> debug cellular interface cellular1/1 modem at-cmd cmd gstatus at!gstatus? !GSTATUS: Current Time: 721 Temperature: 43 Thermal Mitigation Level: 0 Reset Counter: 1 Mode: ONLINE System mode: NR5G PS state: Not attached IMS reg state: UNKNOWN IMS mode: Not Support IMS Srv State: UNKNOWN SMS,UNKNOWN VoIP NR5G TAC: --- NR5G Cell ID: --- NR5G band: --- NR5G Carrier ID: --- NR5G dl bw: --- NR5G ul bw: --- NR5G Tx Power: --- NR5G Tx chan: --- NR5G Rx chan: --- NR5G dl MIMO: --- NR5G ul MIMO: --- NR5G(sub6) RxM RSSI (dBm): --- NR5G(sub6) RxD RSSI (dBm): -- - NR5G(sub6) RxM1 RSSI (dBm): --- NR5G(sub6) RxD1 RSSI (dBm): -- - NR5G(mmw) Rx0 RSSI (dBm): --- NR5G(mmw) Rx1 RSSI (dBm): -- - NR5G RSRP (dBm): --- NR5G RSRQ (dB): --- NR5G SINR (dB): --- admin@PA-415> debug cellular interface cellular1/1 modem at-cmd cmd cpin at+cpin? +CPIN: READY admin@PA-415> admin@PA-415> debug cellular interface cellular1/1 modem at-cmd cmd cimi at+cimi 31<redacted>0 admin@PA-415> show interface cellular1/1 -------------------------------------------------------------------------------- Name: cellular1/1, ID: 25 Link status: Runtime link state: down Configured link state: auto Provider : None Technology : None Signal Strength : Deadzone -------------------------------------------------------------------------------- Modem information: -------------------------------------------------------------------------------- Operating Mode : Online ESN : 0 FSN : <redacted> HW_VER : 1.0 IMEI : <redacted> SIM Status SIM Slot-1 : present/primary/active CARRIER : TMO IMSI : <redacted> ICCID : <redacted> Pin State : Disabled Pin Retries : 3 PUK Retries : 10 APN Type : Configured APN Profile : tmobile default APN : fast.t-mobile.com SIM Slot-2 : absent/secondary/inactive APN Type : Auto APN Profile : auto -------------------------------------------------------------------------------- Network access information: -------------------------------------------------------------------------------- Registration State : Searching Activation State : Deactivated PS State : Detached Provider : None Technology : None Network MTU : NA Signal Strength : Deadzone MCC : 310 MNC : 260 Freq Band : unknown Cell ID : 0 Roaming : False No Signal Information RSSI (in dBm) : -113.0 RSRQ (in dB) : -34.0 RSRP (in dBm) : -140.0 SNR (in dB) : -20.0 Location Information State : Acquiring Latitude (in degrees) : 0.0 Longitude (in degrees) : 0.0 -------------------------------------------------------------------------------- Name: cellular1/1, ID: 25 Operation mode: layer3 Virtual router default Interface MTU 1428 Interface negotiated MTU : NA Interface IP address (dynamic): 0.0.0.0/0 Interface management profile: N/A Service configured: Zone: WAN, virtual system: vsys1 Adjust TCP MSS: no Ignore IPv4 DF: no Policing: no Proxy protocol: no -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- Misc counters Read from Modem: -------------------------------------------------------------------------------- Cell switches : 0 Modem Resets : 0 Modem Power Cycles : 1 Radio Resets : 0 Network Disconnects : 0 SIM Switchovers : 0 -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- Physical port counters read from Modem: -------------------------------------------------------------------------------- rx-pkts 0 tx-pkts 0 rx-bytes 0 tx-bytes 0 rx-errors 0 tx-errors 0 rx-overflows 0 tx-overflows 0 rx-drops 0 tx-drops 0 -------------------------------------------------------------------------------- Hardware interface counters read from CPU: -------------------------------------------------------------------------------- bytes received 0 bytes transmitted 0 packets received 0 packets transmitted 0 receive incoming errors 0 receive discarded 0 receive errors 0 packets dropped 0 -------------------------------------------------------------------------------- Logical interface counters read from CPU: -------------------------------------------------------------------------------- bytes received 0 bytes transmitted 0 packets received 0 packets transmitted 0 receive errors 0 packets dropped 0 packets dropped by flow state check 0 forwarding errors 0 no route 0 arp not found 0 neighbor not found 0 neighbor info pending 0 mac not found 0 packets routed to different zone 0 land attacks 0 ping-of-d*ath attacks 0 teardrop attacks 0 ip spoof attacks 0 mac spoof attacks 0 ICMP fragment 0 layer2 encapsulated packets 0 layer2 decapsulated packets 0 tcp cps 0 udp cps 0 sctp cps 0 other cps 0 --------------------------------------------------------------------------------

topic PA-415-5G not working with fresh T-Mobile SIM in General Topics

PA-415-5G not working with fresh T-Mobile SIM