topic Re: Does User ID Agent 10.2.4 compatible with PAN OS 11.1.13? in General Topics

Does User ID Agent 10.2.4 compatible with PAN OS 11.1.13?

Berdiantoro — Tue, 20 Jan 2026 01:45:41 GMT

I’m planning to upgrade my PA-440 from PAN-OS 10.2.8-h3 to 11.1.13.

Based on what I’ve read, PAN-OS 11.1.13 is not compatible with my existing User-ID Agent version 10.2.4. I tried upgrading the User-ID Agent to version 11.0.3, but I encountered an error saying “The RPC server is unavailable.” Previously, there were no issues when using User-ID Agent version 10.2.4.

Is it okay to continue using the older User-ID Agent with PAN-OS 11.1.13?

Re: Does User ID Agent 10.2.4 compatible with PAN OS 11.1.13?

emr_1 — Tue, 20 Jan 2026 02:13:15 GMT

https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/associated-content-and-software-versions/associated-content-and-software-versions-for-pan-os-11-1

Each PAN-OS version has minimum compatible version for PAN softwares.

According to above, PAN-OS 11.1 needs to use UIA 11.0 and above to get support.

You might able to use combination of PAN-OS 11.1 and UIA 10.2, but it is at your own risk and TAC might not help you if you face any issue.

Re: Does User ID Agent 10.2.4 compatible with PAN OS 11.1.13?

arusharma — Tue, 20 Jan 2026 13:48:14 GMT

No — User-ID Agent 10.2.4 is not officially compatible with PAN-OS 11.1.13.

You can keep using it until you run into issues.