https://live.paloaltonetworks.com/t5/general-topics/re-how-and-why-to-accept-solutions/m-p/1246134#M125875 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/89269057">@tajuddin.taj</a>&nbsp;,</P> <P>&nbsp;</P> <P>Looks like you experienced the same issue about a year ago.</P> <P>It seems to have been resolved at the time :<BR /><A href="https://live.paloaltonetworks.com/t5/vm-series-in-the-public-cloud/unable-to-loing-kvm-and-esxi-vm-series/m-p/1219098" target="_blank">https://live.paloaltonetworks.com/t5/vm-series-in-the-public-cloud/unable-to-loing-kvm-and-esxi-vm-series/m-p/1219098</A></P> <P>&nbsp;</P> <P>Also make sure to check the<SPAN>&nbsp;supported&nbsp;</SPAN><A class="xref" href="https://docs.paloaltonetworks.com/compatibility-matrix/vm-series-firewalls/vms-series-hypervisor-support#ida171dac5-7ebf-40a0-a6d6-4e2c35329211_id81807d03-803f-4c2c-927f-90b620d8989e" target="_blank" rel="noopener" data-scope="external" data-format="html" data-type="">KVM</A><SPAN>&nbsp;software versions in the Compatibility Matrix.</SPAN><BR /><BR />Hope this helps,</P> Wed, 21 Jan 2026 14:54:47 GMT kiwi 2026-01-21T14:54:47Z https://live.paloaltonetworks.com/t5/general-topics/re-how-and-why-to-accept-solutions/m-p/1246128#M125874 <P>I am facing this when i try to login with default password- admin and admin. i have vm kvm serious 30 days trail series.</P><P>&nbsp;</P><P>need support and help</P><P>&nbsp;</P><P>'cfg.general.need-acknowledgement-to-login': NO_MATCHES</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 21 Jan 2026 12:04:38 GMT https://live.paloaltonetworks.com/t5/general-topics/re-how-and-why-to-accept-solutions/m-p/1246128#M125874 tajuddin.taj 2026-01-21T12:04:38Z https://live.paloaltonetworks.com/t5/general-topics/re-how-and-why-to-accept-solutions/m-p/1246134#M125875 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/89269057">@tajuddin.taj</a>&nbsp;,</P> <P>&nbsp;</P> <P>Looks like you experienced the same issue about a year ago.</P> <P>It seems to have been resolved at the time :<BR /><A href="https://live.paloaltonetworks.com/t5/vm-series-in-the-public-cloud/unable-to-loing-kvm-and-esxi-vm-series/m-p/1219098" target="_blank">https://live.paloaltonetworks.com/t5/vm-series-in-the-public-cloud/unable-to-loing-kvm-and-esxi-vm-series/m-p/1219098</A></P> <P>&nbsp;</P> <P>Also make sure to check the<SPAN>&nbsp;supported&nbsp;</SPAN><A class="xref" href="https://docs.paloaltonetworks.com/compatibility-matrix/vm-series-firewalls/vms-series-hypervisor-support#ida171dac5-7ebf-40a0-a6d6-4e2c35329211_id81807d03-803f-4c2c-927f-90b620d8989e" target="_blank" rel="noopener" data-scope="external" data-format="html" data-type="">KVM</A><SPAN>&nbsp;software versions in the Compatibility Matrix.</SPAN><BR /><BR />Hope this helps,</P> Wed, 21 Jan 2026 14:54:47 GMT https://live.paloaltonetworks.com/t5/general-topics/re-how-and-why-to-accept-solutions/m-p/1246134#M125875 kiwi 2026-01-21T14:54:47Z