topic License Forms in General Topics

License Forms

Noshutdown — Wed, 28 Jan 2026 08:25:15 GMT

Hello Team,

I'm working with a customer for whom we purchased a Support Only license, and now we would like to start working on their environment. However, we want to activate the license under their CSP account.

I am aware that this is not possible, but according to the case we created, I understand that we can re‑book the entity to the customer’s account, but for that we need:

Completed forms
Customer signature

I'm struggling to find the forms that should be completed by my company and the customer. Could you please help me locate them?

Moreover, I tried calling the Sales representative at +31 20 808 4600, but I was instructed to create a case for this request. Could you please advise where exactly I should create this case?

Re: License Forms

Raido_Rattameister — Wed, 28 Jan 2026 13:58:28 GMT

You are talking about regular hardware firewall?

What stops customer creating their own support account so firewall could be registered there?

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNVCA0

Re: License Forms

Noshutdown — Thu, 29 Jan 2026 13:39:11 GMT

OK I got it!

Please fill out the below:
Business justification for return/credit*: 
Order Date: 
Original Oppty. link*: 
PANW SO#*: 
Disti. PO#*:  
SKU(s) and Qty.*: 
Total $ amt. needed to credit*: 
If there is a Replacement Order - please provide the below
(Replacement quote MUST be approved prior to submitting RMA request):
Replacement Oppty. link*:
Replacement Total $ value:
Or PO# /SO# (If available)
For H/W returns, confirm if the box has been opened or still in the original packaging?

This is a form which should be used in case like my, obtained from Sales representative. Thank Everyone who try.