topic Re: Quest Asc - TSF Upload take forever in General Topics

Quest Asc - TSF Upload take forever

ArunKu — Tue, 07 Apr 2026 04:56:38 GMT

I am trying to upload a TSF to the Quest Asc tool, The TSF is 120 MB. When I upload no error but it keeps spinning. I have tried it few times and no luck.

I have a good stable internet and good upload/download speed. Tried different browser but no luck. The only thing I can think off is Netskope but don't see any blocks either.

Re: Quest Asc - TSF Upload take forever

Brandon_Wertz — Tue, 07 Apr 2026 12:54:56 GMT

@ArunKu -- What's the "Quest Asc tool"? I have noticed over the past couple of months that occasionally uploading a TSF to support case would sometimes take 5-10 minutes which seemed absurdly long, but in the past 2 weeks it's taken less than 30 seconds.

Re: Quest Asc - TSF Upload take forever

ArunKu — Thu, 09 Apr 2026 08:31:26 GMT

Thanks Brandon, Its https://quest-asc.paloaltonetworks.com/, Its has been uploading for hours without any progress.

Re: Quest Asc - TSF Upload take forever

Brandon_Wertz — Thu, 09 Apr 2026 15:41:22 GMT

@ArunKu -- Oh that's a 3rd party customer support tool. I'm "a customer" so I wouldn't ever use that.