Opening a TAC is such a painful process

adalatn — Wed, 13 May 2026 20:35:05 GMT

Opening a TAC case with Palo Alto is such a painful process

Calling support makes one go in loops and then hangs up

Re: Opening a TAC is such a painful process

JayGolf — Tue, 19 May 2026 02:42:31 GMT

Sorry to hear about the experience here. Feedback like this is important, especially around TAC accessibility and the support experience overall.

While the LIVEcommunity team isn’t directly involved in TAC case handling or call routing, I’d definitely encourage you to share this feedback with your Palo Alto Networks account team or account manager so it can be properly captured and escalated through the appropriate channels.

topic Opening a TAC is such a painful process in General Topics

Opening a TAC is such a painful process

Re: Opening a TAC is such a painful process