How to get access to the knowledgebase articles (SSO Error)

dh — Fri, 15 May 2026 16:17:34 GMT

Hello community,

Has anybody experienced an issue with getting access to the knowledgebase articles recently?

I am being redirected to a login page each time when try to open a link to the article provided by Google in search results. Once I successfully log in I get the same "Single Sign-On Error" with a text (https://knowledgebase.paloaltonetworks.com/_nc_external/identity/saml/SamlError😞

We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

Are the KB's going to be locked permanently or is it a kind of temporarily issue? Does anybody know how to resolve it?

Thank you!

Re: How to get access to the knowledgebase articles (SSO Error)

JayGolf — Fri, 15 May 2026 21:26:05 GMT

Hi @dh ,

Are you still experiencing issues with KB?