https://live.paloaltonetworks.com/t5/general-topics/re-how-to-post-a-livecommunity-discussion/m-p/1255206#M126524 <P>NGFW Engineer Certification Active in CertMetrics but No Verification ID, Certificate Download, or Credly Badge</P><P class=""><SPAN>Hello Everyone,</SPAN></P><P class=""><SPAN>I passed the Palo Alto Networks Next-Generation Firewall Engineer certification exam through Pearson VUE on </SPAN><STRONG><SPAN>19 May 2026</SPAN></STRONG><SPAN> and received the provisional pass notification after the exam.</SPAN></P><P class=""><SPAN>A few days later, the certification became visible in my CertMetrics account and is showing as </SPAN><STRONG><SPAN>Active</SPAN></STRONG><SPAN>. However, I am facing the following issues:</SPAN></P><UL><LI><SPAN>No Verification ID is displayed for the certification.</SPAN></LI><LI><SPAN>I am unable to download the certificate from CertMetrics.</SPAN></LI><LI><SPAN><SPAN>I have not received the Credly badge invitation.<BR /></SPAN></SPAN><UL><LI><SPAN>It has been more than two weeks since I passed the exam.</SPAN></LI></UL><P class=""><SPAN>I have already contacted Palo Alto Certification Support and eLearning Support regarding the issue. Additionally, my records appear to be associated with my former Palo Alto Networks employee email address, which I no longer have access to.</SPAN></P><P><SPAN>Has anyone experienced a similar issue, or can someone from the certification team advise on what might be causing the delay?<BR /><BR /></SPAN></P><P class=""><SPAN>Any assistance would be greatly appreciated.</SPAN></P><P><SPAN>Thank you.</SPAN></P><P>&nbsp;</P></LI></UL> Tue, 02 Jun 2026 12:35:13 GMT Wasimbhat 2026-06-02T12:35:13Z https://live.paloaltonetworks.com/t5/general-topics/re-how-to-post-a-livecommunity-discussion/m-p/1255206#M126524 <P>NGFW Engineer Certification Active in CertMetrics but No Verification ID, Certificate Download, or Credly Badge</P><P class=""><SPAN>Hello Everyone,</SPAN></P><P class=""><SPAN>I passed the Palo Alto Networks Next-Generation Firewall Engineer certification exam through Pearson VUE on </SPAN><STRONG><SPAN>19 May 2026</SPAN></STRONG><SPAN> and received the provisional pass notification after the exam.</SPAN></P><P class=""><SPAN>A few days later, the certification became visible in my CertMetrics account and is showing as </SPAN><STRONG><SPAN>Active</SPAN></STRONG><SPAN>. However, I am facing the following issues:</SPAN></P><UL><LI><SPAN>No Verification ID is displayed for the certification.</SPAN></LI><LI><SPAN>I am unable to download the certificate from CertMetrics.</SPAN></LI><LI><SPAN><SPAN>I have not received the Credly badge invitation.<BR /></SPAN></SPAN><UL><LI><SPAN>It has been more than two weeks since I passed the exam.</SPAN></LI></UL><P class=""><SPAN>I have already contacted Palo Alto Certification Support and eLearning Support regarding the issue. Additionally, my records appear to be associated with my former Palo Alto Networks employee email address, which I no longer have access to.</SPAN></P><P><SPAN>Has anyone experienced a similar issue, or can someone from the certification team advise on what might be causing the delay?<BR /><BR /></SPAN></P><P class=""><SPAN>Any assistance would be greatly appreciated.</SPAN></P><P><SPAN>Thank you.</SPAN></P><P>&nbsp;</P></LI></UL> Tue, 02 Jun 2026 12:35:13 GMT https://live.paloaltonetworks.com/t5/general-topics/re-how-to-post-a-livecommunity-discussion/m-p/1255206#M126524 Wasimbhat 2026-06-02T12:35:13Z