https://live.paloaltonetworks.com/t5/general-topics/adem-shows-gaps-in-synthetics-trends/m-p/1255766#M126554 <P>New to Prisma/ADEM and GlobalProtect in a SASE environment. I'm using ADEM/Activity Insights to troubleshoot a user experiencing Citrix Disconnects. We noticed high Memory Utilization (&gt; 85%) and believe that is it. However, I'm perplexed- ADEM shows two ~ 5-minute gaps in Synthetic Performance Metrics graphs in the user's Experience graphs but Connection graph shows GlobalProtect remained connected. (Please see attached).&nbsp;<BR /><BR />Are these gaps normal? Is this something within SCM/ADEM that it didn't store this information, or is it perhaps that the ADEM/GP client couldn't report this data due to the high memory utilization?<BR /><BR />Thanks for any input.</P> Tue, 09 Jun 2026 20:31:34 GMT M.Mertens 2026-06-09T20:31:34Z https://live.paloaltonetworks.com/t5/general-topics/adem-shows-gaps-in-synthetics-trends/m-p/1255766#M126554 <P>New to Prisma/ADEM and GlobalProtect in a SASE environment. I'm using ADEM/Activity Insights to troubleshoot a user experiencing Citrix Disconnects. We noticed high Memory Utilization (&gt; 85%) and believe that is it. However, I'm perplexed- ADEM shows two ~ 5-minute gaps in Synthetic Performance Metrics graphs in the user's Experience graphs but Connection graph shows GlobalProtect remained connected. (Please see attached).&nbsp;<BR /><BR />Are these gaps normal? Is this something within SCM/ADEM that it didn't store this information, or is it perhaps that the ADEM/GP client couldn't report this data due to the high memory utilization?<BR /><BR />Thanks for any input.</P> Tue, 09 Jun 2026 20:31:34 GMT https://live.paloaltonetworks.com/t5/general-topics/adem-shows-gaps-in-synthetics-trends/m-p/1255766#M126554 M.Mertens 2026-06-09T20:31:34Z