Premium Support for Palo Alto EMEA is Subpar

thq1981 — Thu, 13 Aug 2026 09:07:29 GMT

We have a premium support with PaloAlto and yet the support technician that gets assigned to our case are no experts, so why we are paying so much money for poor support?

Re: Premium Support for Palo Alto EMEA is Subpar

kiwi — Thu, 13 Aug 2026 09:41:18 GMT

Hi @thq1981 ,

Thank you for sharing your feedback with us.

While the LIVEcommunity team doesn't have direct control over TAC support assignments, we take your experience seriously and have passed your feedback directly to our Support Leadership team.

While this forum can't resolve support contract issues directly, it is home to thousands of brilliant engineers and experts. If you're comfortable sharing the details of the technical problem you're facing, the community may be able to help you troubleshoot it.

For active case escalations or account concerns, we also recommend reaching out directly to your Palo Alto Networks Account Team so they can advocate on your behalf.

Best,

topic Premium Support for Palo Alto EMEA is Subpar in General Topics

Premium Support for Palo Alto EMEA is Subpar

Re: Premium Support for Palo Alto EMEA is Subpar