topic Portal Sync Issue - Credit Pool Expired status for Active Eval E609278 in General Topics https://live.paloaltonetworks.com/t5/general-topics/portal-sync-issue-credit-pool-expired-status-for-active-eval/m-p/1261847#M126876 <P data-path-to-node="5,0">Hello Support Team,</P> <P data-path-to-node="5,1">My Eval Request <STRONG data-index-in-node="16" data-path-to-node="5,1">E609278</STRONG> was confirmed active until <STRONG data-index-in-node="51" data-path-to-node="5,1">09/10/2026</STRONG> by the NextWave team.</P> <P data-path-to-node="5,2">However, on my CSP portal (Account ID: <CODE data-index-in-node="39" data-path-to-node="5,2">64687609</CODE>), my <STRONG data-index-in-node="53" data-path-to-node="5,2">Credit Pool ID 1279246520</STRONG> is still showing as expired (07-10-2026) and the button <STRONG data-index-in-node="135" data-path-to-node="5,2">"Create Deployment Profile"</STRONG> remains greyed out / disabled.</P> <P data-path-to-node="5,3">Could you please refresh/sync my CSP account licensing status so I can assign the credits to my VM (Serial Number: <CODE data-index-in-node="115" data-path-to-node="5,3">007900000864460</CODE>)?</P> <P data-path-to-node="5,4">Thank you,</P> Fri, 14 Aug 2026 09:40:30 GMT C.khabthani 2026-08-14T09:40:30Z Portal Sync Issue - Credit Pool Expired status for Active Eval E609278 https://live.paloaltonetworks.com/t5/general-topics/portal-sync-issue-credit-pool-expired-status-for-active-eval/m-p/1261847#M126876 <P data-path-to-node="5,0">Hello Support Team,</P> <P data-path-to-node="5,1">My Eval Request <STRONG data-index-in-node="16" data-path-to-node="5,1">E609278</STRONG> was confirmed active until <STRONG data-index-in-node="51" data-path-to-node="5,1">09/10/2026</STRONG> by the NextWave team.</P> <P data-path-to-node="5,2">However, on my CSP portal (Account ID: <CODE data-index-in-node="39" data-path-to-node="5,2">64687609</CODE>), my <STRONG data-index-in-node="53" data-path-to-node="5,2">Credit Pool ID 1279246520</STRONG> is still showing as expired (07-10-2026) and the button <STRONG data-index-in-node="135" data-path-to-node="5,2">"Create Deployment Profile"</STRONG> remains greyed out / disabled.</P> <P data-path-to-node="5,3">Could you please refresh/sync my CSP account licensing status so I can assign the credits to my VM (Serial Number: <CODE data-index-in-node="115" data-path-to-node="5,3">007900000864460</CODE>)?</P> <P data-path-to-node="5,4">Thank you,</P> Fri, 14 Aug 2026 09:40:30 GMT https://live.paloaltonetworks.com/t5/general-topics/portal-sync-issue-credit-pool-expired-status-for-active-eval/m-p/1261847#M126876 C.khabthani 2026-08-14T09:40:30Z