topic Re: Portal Sync Issue - Credit Pool Expired status for Active Eval E609278 in General Topics https://live.paloaltonetworks.com/t5/general-topics/portal-sync-issue-credit-pool-expired-status-for-active-eval/m-p/1262005#M126882 <P>It looks like your CSP portal is not updated with the confirmed extension yet. Refresh the licensing status for Credit Pool ID 1279246520 so that you can select “Create Deployment Profile” and assign credits to VM 007900000864460.</P> Mon, 17 Aug 2026 10:28:34 GMT stephen41diaz 2026-08-17T10:28:34Z Portal Sync Issue - Credit Pool Expired status for Active Eval E609278 https://live.paloaltonetworks.com/t5/general-topics/portal-sync-issue-credit-pool-expired-status-for-active-eval/m-p/1261847#M126876 <P data-path-to-node="5,0">Hello Support Team,</P> <P data-path-to-node="5,1">My Eval Request <STRONG data-index-in-node="16" data-path-to-node="5,1">E609278</STRONG> was confirmed active until <STRONG data-index-in-node="51" data-path-to-node="5,1">09/10/2026</STRONG> by the NextWave team.</P> <P data-path-to-node="5,2">However, on my CSP portal (Account ID: <CODE data-index-in-node="39" data-path-to-node="5,2">64687609</CODE>), my <STRONG data-index-in-node="53" data-path-to-node="5,2">Credit Pool ID 1279246520</STRONG> is still showing as expired (07-10-2026) and the button <STRONG data-index-in-node="135" data-path-to-node="5,2">"Create Deployment Profile"</STRONG> remains greyed out / disabled.</P> <P data-path-to-node="5,3">Could you please refresh/sync my CSP account licensing status so I can assign the credits to my VM (Serial Number: <CODE data-index-in-node="115" data-path-to-node="5,3">007900000864460</CODE>)?</P> <P data-path-to-node="5,4">Thank you,</P> Fri, 14 Aug 2026 09:40:30 GMT https://live.paloaltonetworks.com/t5/general-topics/portal-sync-issue-credit-pool-expired-status-for-active-eval/m-p/1261847#M126876 C.khabthani 2026-08-14T09:40:30Z Re: Portal Sync Issue - Credit Pool Expired status for Active Eval E609278 https://live.paloaltonetworks.com/t5/general-topics/portal-sync-issue-credit-pool-expired-status-for-active-eval/m-p/1262005#M126882 <P>It looks like your CSP portal is not updated with the confirmed extension yet. Refresh the licensing status for Credit Pool ID 1279246520 so that you can select “Create Deployment Profile” and assign credits to VM 007900000864460.</P> Mon, 17 Aug 2026 10:28:34 GMT https://live.paloaltonetworks.com/t5/general-topics/portal-sync-issue-credit-pool-expired-status-for-active-eval/m-p/1262005#M126882 stephen41diaz 2026-08-17T10:28:34Z