topic Re: Factory reset in General Topics

Factory reset

Ladynet — Wed, 08 Jun 2022 00:21:32 GMT

If I perform a factory reset on PA500 OS 8.1, eill I loose the licensing?

Re: Factory reset

kiwi — Thu, 09 Jun 2022 09:46:05 GMT

The LIVEcommunity Feedback area is used for LIVEcommunity questions only.

In order to get better traction for this I've moved your question to the general discussions area.

PAN-OS 8.1 will be supported on, PA-500 Series until the hardware end-of-life date (October 31, 2023). I'm guessing the same applies to your licenses (if they don't expire before that of course) ... please check with TAC first for a confirmation.

Cheers,

-Kiwi.

Re: Factory reset

OtakarKlier — Thu, 09 Jun 2022 14:49:24 GMT

Hello,

The license info will be wiped from the device after the reset. However once its back online, have it reach out to the internet and grab licensing.

You can use the following day 0 config.

https://live.paloaltonetworks.com/t5/general-articles/secure-day-one-configuration-not-for-the-faint-of-heart/ta-p/435501

Regards,

Re: Factory reset

Ladynet — Thu, 09 Jun 2022 16:28:46 GMT

Thanks!

Re: Factory reset

Ladynet — Thu, 09 Jun 2022 16:29:10 GMT

Thank you!👍🏻

Re: Factory reset

Calithera — Mon, 19 Dec 2022 17:18:03 GMT

We need license to do the update?

Re: Factory reset

reaper — Tue, 20 Dec 2022 15:31:07 GMT

@Calithera wrote:

We need license to do the update?

you actually don't need a license to do an upgrade, but a non-licensed device will not be able to download software versions from the update server, so you will need to do that part manually

Re: Factory reset

mofiyol388 — Wed, 26 Aug 2026 04:47:10 GMT

No, a factory reset will not permanently lose your licenses. It erases the configuration and local license information from the PA-500, but the licenses remain associated with the device in your Palo Alto Networks support account. After the reset, you may need to reconnect the firewall to the Palo Alto Networks licensing server and retrieve/activate the licenses again. Make sure you have a backup of the configuration before performing the factory reset.

Best Regards: