https://live.paloaltonetworks.com/t5/general-topics/csp-customer-support-portal-down-for-maintenance-23-october-2026/m-p/1266845#M127177 <P data-pm-slice="1 1 []"><SPAN>Hello Community,</SPAN></P> <P><SPAN>We are unable to access the Palo Alto Networks Customer Support Portal:</SPAN></P> <P><A href="https://supportcases.paloaltonetworks.com/" data-rich-text-autolink="" target="_blank"><SPAN>https://supportcases.paloaltonetworks.com/</SPAN></A></P> <P><SPAN>The portal displays the following message:</SPAN></P> <P><SPAN>“This website is down for maintenance. Sorry for the inconvenience. We'll be back shortly.”</SPAN></P> <P><SPAN>We observed this issue on 23 October 2026 at approximately 10:44 AM IST.</SPAN></P> <P><SPAN>Could anyone confirm whether the support portal is experiencing a planned maintenance activity or an ongoing service outage?</SPAN></P> <P><SPAN>We need to access the portal to manage or raise technical support cases. Please advise if there is an alternative way to open a support case while the portal is unavailable.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thank you for your assistance.</SPAN></P> Fri, 23 Oct 2026 05:18:51 GMT A.Qureshi758424 2026-10-23T05:18:51Z https://live.paloaltonetworks.com/t5/general-topics/csp-customer-support-portal-down-for-maintenance-23-october-2026/m-p/1266845#M127177 <P data-pm-slice="1 1 []"><SPAN>Hello Community,</SPAN></P> <P><SPAN>We are unable to access the Palo Alto Networks Customer Support Portal:</SPAN></P> <P><A href="https://supportcases.paloaltonetworks.com/" data-rich-text-autolink="" target="_blank"><SPAN>https://supportcases.paloaltonetworks.com/</SPAN></A></P> <P><SPAN>The portal displays the following message:</SPAN></P> <P><SPAN>“This website is down for maintenance. Sorry for the inconvenience. We'll be back shortly.”</SPAN></P> <P><SPAN>We observed this issue on 23 October 2026 at approximately 10:44 AM IST.</SPAN></P> <P><SPAN>Could anyone confirm whether the support portal is experiencing a planned maintenance activity or an ongoing service outage?</SPAN></P> <P><SPAN>We need to access the portal to manage or raise technical support cases. Please advise if there is an alternative way to open a support case while the portal is unavailable.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Thank you for your assistance.</SPAN></P> Fri, 23 Oct 2026 05:18:51 GMT https://live.paloaltonetworks.com/t5/general-topics/csp-customer-support-portal-down-for-maintenance-23-october-2026/m-p/1266845#M127177 A.Qureshi758424 2026-10-23T05:18:51Z https://live.paloaltonetworks.com/t5/general-topics/csp-customer-support-portal-down-for-maintenance-23-october-2026/m-p/1266848#M127178 <P>Salesforce is down. We need to wait.<BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2026-10-23 14 24 27.png" style="width: 636px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/72803iC98FA660AEEED848/image-size/large?v=v2&amp;px=999" role="button" title="2026-10-23 14 24 27.png" alt="2026-10-23 14 24 27.png" /></span></P> Fri, 23 Oct 2026 05:25:23 GMT https://live.paloaltonetworks.com/t5/general-topics/csp-customer-support-portal-down-for-maintenance-23-october-2026/m-p/1266848#M127178 emr_1 2026-10-23T05:25:23Z https://live.paloaltonetworks.com/t5/general-topics/csp-customer-support-portal-down-for-maintenance-23-october-2026/m-p/1266849#M127179 <P><A id="link_28" class="lia-link-navigation lia-page-link lia-user-name-link" href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/3296" aria-label="View Profile of emr_1" target="_blank"><SPAN class="">emr_1</SPAN></A>&nbsp;thanks&nbsp;</P> Fri, 23 Oct 2026 05:30:37 GMT https://live.paloaltonetworks.com/t5/general-topics/csp-customer-support-portal-down-for-maintenance-23-october-2026/m-p/1266849#M127179 A.Qureshi758424 2026-10-23T05:30:37Z