topic Re: How to disable Telemetry? in General Topics

How to disable Telemetry?

Adrian_Jensen — Tue, 13 Oct 2026 17:18:22 GMT

How do you actually disable this new cloud telemetry?

Last week I performed a PANOS update on my cloud NGFW firewalls and telemetry was forced on. The blurb in the firewall says to visit Hub->TenantManagement or Hub->StrataCloudManager->Settings->Tenant, neither of which exist as a path. The built-in PANOS documentation page says nothing about cloud telemetry. The PA TechDocs documentation page (which has no table of contents entry for disabling) says go to Hub->CommonServices->TenantManagement->TelemetryBar->Actions->TelemetryInformation->Disable, which also doesn't exist.

The only thing that does exist seems to be Hub->CommonServices->Products->Telemetry->Actions->TelemetryInformation->TelemetryTier->Disabled, but this seems to do nothing to actually disable telemetry on the cloud NGFW. Now my hardware NGFWs are popping up messages that cloud telemetry is going to be forced on there as well, again with an invalid path to manage settings.

How do you disable this crap?

Re: How to disable Telemetry?

JayGolf — Tue, 20 Oct 2026 04:21:36 GMT

Hi @Adrian_Jensen ,

Documentation I can access internally also point to Hub -> Common Services > Tenant Management , but then point to -> Tenant Service Group (TSG) -> Telemetry settings within TSG view -> Actions -> Telemetry Information.

Re: How to disable Telemetry?

Adrian_Jensen — Tue, 20 Oct 2026 20:00:53 GMT

Hi @JayGolf

Tenant* never appears anywhere in my Hub or CSP views. I have found one tiny little note in the documentation under Tenant Management that says:

If you have a single tenant environment, you will see Products instead. The steps are the same.

https://docs.paloaltonetworks.com/strata-cloud-manager/subscription-and-tenant-management/manage-multitenants/edit-tenants

So it seems as though all the documentation for this feature have been written as though the end user of the NGFW is not the administrator, a third-party centralized vendor is. Even so, when disabling Telemetry, it is still active on the NGFW.

Path to disable telemetry for normal administrators:

Yet Telemetry does not get disabled (been over 2 weeks since disabling in the Hub):

Re: How to disable Telemetry?

mvfrieling — Tue, 27 Oct 2026 13:17:37 GMT

Same issue on our side. Telemetry is disabled in HUB but not disabled directly on our PA 220.
Doc is not very helpful as its not working as intended.
Disable Device Telemetry

Re: How to disable Telemetry?

DanBue — Mon, 02 Nov 2026 15:13:04 GMT

Same issue here.

Telemetry is disabled in HUB but not disabled@Web-GUI on our PA-5250 - 11.1.13-h16

Re: How to disable Telemetry?

DanBue — Tue, 03 Nov 2026 07:33:26 GMT

After one night, the status changed to "disabled".

It seems to be, it needed some time to refresh the state on our PA.

Re: How to disable Telemetry?

Adrian_Jensen — Tue, 03 Nov 2026 16:28:27 GMT

After 4 weeks, 3 reboots, and 2 PAN-OS firmware updates, it is still sending telemetry despite being set to disabled.