topic Re: Active FTP Timeout Issue in General Topics

Active FTP Timeout Issue

mike_lutgen — Thu, 29 Nov 2012 23:55:05 GMT

Working with Active FTP, we are having problems with transferring files larger than 1.5GB because the control channel hits the idle session timeout for FTP (set at 1800 seconds). Temporarily we have increased the timeout to 5400 seconds as a workaround but we are looking for an option to be able to tie the control channel lifetime to the data channel so that as long as as there is data transferring over the data channel the control channel won't time out. Currently I don't know of any way to do this on Palo Alto Networks firewalls, is there any ability to do this?

Re: Active FTP Timeout Issue

Smi12 — Thu, 08 Aug 2013 09:52:41 GMT

Hello Did you ever manage to solve this issue with the control channel timeout? I have encountered the same problem, is it just a CLI command to alter the default 1800 idle session timeout?

Re: Active FTP Timeout Issue

Chatri — Thu, 08 Aug 2013 12:57:18 GMT

Actually to increase the application timeout, you may browse to the OBJECTS tab in the GUI>>>>> APPLICATIONS>>>>>search for FTP and then customize the application idle timeout.

This should help you achieve what you are trying to achieve.

Re: Active FTP Timeout Issue

licenselu — Thu, 08 Aug 2013 14:25:44 GMT

Hello,

The best way to solve this problem is to configure the FTP client to send command (like NOOP) over the control channel at regular time.

Regards,