topic Re: Custom URL not working in General Topics

Custom URL not working

vinesh — Wed, 12 Jan 2011 05:47:12 GMT

Hi,

I have a PA2020 system with Custom URL category defined and it was working fine on 3.1.4.

When we upgraded to 3.1.6, the Custom URL category was not working and URL present in the custom category were being blocked, even if they were in the allow list.

We have deleted and re-created the Custom Category, but same issue.

Has anyone of you experienced this issue and any solution?

Thanks

Vinesh

Re: Custom URL not working

fredallee — Wed, 12 Jan 2011 06:17:10 GMT

Vinesh,

What is the behavior of other URLs that belong to other categories? Are they being categorized properly?

Alfred

Re: Custom URL not working

vinesh — Wed, 12 Jan 2011 10:55:37 GMT

Hi,

The pre-defined categories are being applied, but the custom categories are not.

It seems that the pre-defined categories are somehow overriding the custom ones we added.

the custom categories contains URLs which are mis-categorised. So, that's why they are in a separate custom category with Allow action.

But this has been affected just after upgrade to 3.1.6. We didn't change any URL settings though.

Thanks

Re: Custom URL not working

bpappas — Wed, 12 Jan 2011 14:21:46 GMT

I suspect you will find that your custom categories will work if you change their action from "allow" to "alert".

In any event it sounds like you should open a support case with our Technical Support team.

Re: Custom URL not working

vinesh — Mon, 17 Jan 2011 04:04:23 GMT

Hi,

Indeed, setting the custom category from Allow to Alert, fixed the problem.

Is it a bug then? Any explanation?

Thanks

Vinesh

Re: Custom URL not working

MarcoLeckel — Thu, 27 Jan 2011 09:32:26 GMT

we ran into the same Problem.

A Bugfix is sheduled for 3.1.8

Regards

Marco