topic Re: Not Receiving Scheduled Reports in General Topics

Not Receiving Scheduled Reports

mario11584 — Thu, 21 Feb 2013 22:22:58 GMT

Kind stumped on this one. I have some scheduled reports I'm not receiving. I was getting them on a daily basis as configured in the email scheduler but they just stopped one day and no changes to the firewall were made. I've created a report group, an email scheduler, and email server profiles. Under the email scheduler, I've sent myself a test email and I receive it in seconds. I've also checked our email filter, and they are getting caught there.rep Not sure what I am missing. Anybody else run into this before that could possibly shed some light on the situation?

Re: Not Receiving Scheduled Reports

UhMayYeah — Thu, 21 Feb 2013 22:39:15 GMT

Excerpt from the Release Notes of OS-4.1.10

46655 – Jobs were getting stuck in the pending state when batches of scheduled reports

were suspended without successfully resuming.

If the firewall is running OS version prior to OS-4.1.10,upgrading should fix this issue.

Regards,

Ameya

Re: Not Receiving Scheduled Reports

mario11584 — Thu, 21 Feb 2013 22:44:16 GMT

Thanks for the response. I'm currently running 4.1.10, so this issue should be fixed in this version correct?

Re: Not Receiving Scheduled Reports

UhMayYeah — Thu, 21 Feb 2013 23:00:48 GMT

Based on some additional inputs I have received ,this might be a new issue.Please open a case a support, so that this could be fixed.

Thanks,

Ameya

Re: Not Receiving Scheduled Reports

clm5105 — Tue, 23 Apr 2013 18:52:48 GMT

anyone know if this issue has been fixed?

Thanks,

Cora

Re: Not Receiving Scheduled Reports

mario11584 — Tue, 23 Apr 2013 19:06:17 GMT

I currently have a case opened with support. It's been open for quite some time now with no resolution. I have a PA-200 that is emailing me reports just fine, however. I am completely stumped and it seems like Palo Alto is too.

I should also add that I have upgraded my firewall from 4.1.10 to 5.0.3 since I made this post and opened a case with support, which did not resolve the issue either.

Re: Not Receiving Scheduled Reports

Mystique — Thu, 20 Jun 2013 23:19:00 GMT

We were able to resolve the issue today.

The issue was related to custom logos created. As per the admin guide, if the logo image is larger than 125KB or if the image files contain any alpha channel then the PDF reports will not be generated. On logging into root mode of FW and manually generating the reports, we were able to see this error when the generated report was converting from xml to pdf format before sending email.

On deleting the PDF report footer under custom logos(under Device---> Operations --> Miscellaneous) we were able to fix the issue.