topic Re: Is anyone having PANGP connect/disconnect issues in Window8? in General Topics

Is anyone having PANGP connect/disconnect issues in Window8?

mcouch — Thu, 22 May 2014 13:05:36 GMT

I am piloting the VPN solution for PAN. So far everything looks good with Win7 but there are connect/disconnect issues with Win8. I have made a support case and it looks to be a Win8 issue. I need to know if anyone else has run into this issue and if there is a work around for it.

Re: Is anyone having PANGP connect/disconnect issues in Window8?

frederic.zeller — Thu, 22 May 2014 13:21:18 GMT

8 or 8.1 ?

Don't have any problem with 8.1, global protect client 2.0.2. Works same way as for win7 clients

Re: Is anyone having PANGP connect/disconnect issues in Window8?

mcouch — Fri, 23 May 2014 17:49:04 GMT

so far it 8. I have a few users complaining about connect/disconnect. I have been testing it for 2 days straight and it looks good to me. I only lost 6 pings out of 18K +. Thanks for your reply.

Re: Is anyone having PANGP connect/disconnect issues in Window8?

sjamaluddin — Fri, 23 May 2014 23:04:22 GMT

There have been some folks complaining of this but the problem appears out of the blue and intermittently. If you are seeing this, could you please share the details of the client machines. We have had some complaints but it is hard to replicate the issue and as such, any new data would help every one and would help us narrow down the problem. Thanks!

Re: Is anyone having PANGP connect/disconnect issues in Window8?

kbe — Mon, 26 May 2014 10:36:12 GMT

Maybe this can help you:

GlobalProtect 3G issue on Windows 8 pro tablet

I had an issue on Win8 when connected with 3G.

See the above posting with the solution.

HTH

Re: Is anyone having PANGP connect/disconnect issues in Window8?

mcouch — Wed, 28 May 2014 10:51:34 GMT

I have tracked the issue to 2 client machines. The first client sounds like he was roaming between APs at an offsite meeting. Once i can get his machine and test on a know good connection I should have that answer. As for the other client, that one may be harder. I will post findings once i can get my hands on those tablets.

Re: Is anyone having PANGP connect/disconnect issues in Window8?

kbe — Wed, 28 May 2014 11:27:24 GMT

When people are connected to open WIFIs, Hotel WIFI, Hotspots... you often have the problem that the WIFI Provider is using a proxy and that certs are replaced or som kind of traffic is just blocked or there are more NATs between the connection.

So this is a normal "problem" that you might not be able to fix as long as the connection works fine on "normal" networks.