topic Re: Result - Stuck in PENDING in General Topics

Result - Stuck in PENDING

ta185020 — Mon, 18 Apr 2011 05:25:23 GMT

Hi,

I have an antivirus download schedule and install job, but it seems PA FW is
stuck in the Download action. Sine 2 days I have the same result as below.

Enqueued ID Type Status Result Completed
--------------------------------------------------------------------------

22:00:10 2 Downld ACT PEND 78%

Is there a way I can kill this proccess or stop this proccess other than

restarting the box.

Please advise.

Thanks

Tauseef

Re: Result - Stuck in PENDING

bpappas — Mon, 18 Apr 2011 14:14:32 GMT

If a download job gets hung you can clear the job using the following command:

clear job id <id #>

This will allow you to attempt the download manually.

If this does not clear up the problem you should open a case with your authorized support provider.

-Benjamin

Re: Result - Stuck in PENDING

ta185020 — Mon, 18 Apr 2011 17:15:06 GMT

Yes Benjamin,

Also I have observed that in case a download job fails, download it manually from the support website, and upload it manually and install it manually. It will work fine.

Thanks and Rgds,