topic Re: Unlocking website in General Topics

Unlocking website

emoralesa — Wed, 22 Aug 2012 20:40:17 GMT

How about? I hope to have your support.

I have a PA-500 and I want to unblock a website. The website is in the category as personal-sites-and-blogs. First I made a Custom URL Category group, that's where I wrote the URL. URL Filtering put in that category as permitted. Then I do a commit, but the website still appears as blocked me.

How I can solve that problem with the website I want to allow?

Thank you very much :smileylaugh:

Re: Unlocking website

zarina — Wed, 22 Aug 2012 21:23:31 GMT

When you look at the log entry which blocks the URL, make sure the URL matches the one you used in the custom category. Say, the url shows up as abc.xyz.com in the log and you have *.com in the custom category, this will never work. You need to include *.xyz.com.

Re: Unlocking website

emoralesa — Thu, 23 Aug 2012 16:10:44 GMT

I'm probably doing something wrong. I followed your suggestion and I still blocks the page.

I appreciate your support and valuable time for response.

Re: Unlocking website

mikand — Fri, 24 Aug 2012 05:53:25 GMT

Here is (most likely) your problem:

*.contadormx.com != contadormx.com

Compare:

http://www.contadormx.com vs http://contadormx.com

I hope this will fix it for you:

add both *.contadormx.com AND contadormx.com to your custom url-category and it should work.

Re: Unlocking website

emoralesa — Fri, 24 Aug 2012 13:32:26 GMT

Woowww!!!, thank you very much. That way I worked very well.

Thanks for your time in helping me.

Greetings :smileycool: