topic GlobalProtect 1.2.4 issue with Mac pre-OSX 10.8 in General Topics

GlobalProtect 1.2.4 issue with Mac pre-OSX 10.8

mcw015 — Mon, 15 Jul 2013 15:21:13 GMT

We are having a strange issue with GlobalProtect and all Mac OSX that predate 10.8. Clients can connect just fine, but when they try to connect to our NAS, the client's connection to the NAS locks up and then gets terminated, but the GlobalProtect client is still connected. I've asked our server team to look into the NAS logs, but it seems strange to me that 10.8 connects without issue, but 10.6 and 10.7 lock up. Has anyone else ran into this?

Re: GlobalProtect 1.2.4 issue with Mac pre-OSX 10.8

ukhapre — Tue, 16 Jul 2013 01:29:54 GMT

Hello, you can start debug on GP client if advanced view is allowed.

Goto View -> advanced view -> troubleshooting -> Logs -> PanGPservice start

It will give more details.

Is security policy set to allow traffic to NAS server? What do you see in traffic logs?

You can also do

>show session all filter source <gp client ip>

to see sessions discarded or so.