topic Re: GlobalProtect client updates in General Topics

GlobalProtect client updates

bino150 — Tue, 17 Jun 2014 17:07:54 GMT

Hi all we are a bit behind on the GlobalProtect client for our users (currently on 2.0.0). I assume the update is not incremental. In other words, if I download the most current version (2.0.3) onto our PA-500, our users should get prompted to install which will upgrade them straight from to 2.0.0. to 2.0.3 Is that correct? Also what is with the odd version numbering? (2.0.2 to 1.2.10?)

Re: GlobalProtect client updates

sjamaluddin — Tue, 17 Jun 2014 17:12:04 GMT

We released 1.2.x and 2.0.x - the two trains in parallel.

And yes, you are correct, if you were to download GP 2.0.3 and activate it on the firewall, the users will be prompted to upgrade their GP client version whenever they connect to GP next.

Thanks

Re: GlobalProtect client updates

bino150 — Tue, 17 Jun 2014 17:42:38 GMT

Thank you

Re: GlobalProtect client updates

bino150 — Tue, 17 Jun 2014 20:03:13 GMT

Just a suggestion. I tested this out and it works, but the process would definitely be a tad confusing to users. When the client disconnects to run the install there is no status dialog of any kind letting the user know an update is installing.

Re: GlobalProtect client updates

bino150 — Tue, 17 Jun 2014 22:10:09 GMT

The PA-500 is showing the VPN client it is out of synch now. It seems the global protect client did not synch with the backup device. When I did the download it told me the synch was successful? Is this normal? Do I need to synch manually?

Re: GlobalProtect client updates

bcsgroup — Tue, 17 Jun 2014 23:34:33 GMT

Yes activating the version on the peer device is a manual task. When you click sync to peer it copies the installer to the peer device but the activate function is a per device task. (I too wish this was pushed to the peer device!).

Re: GlobalProtect client updates

bino150 — Wed, 18 Jun 2014 00:42:59 GMT

Got it thanks. That wasn't very obvious from the prompt and success response.