topic Re: Virus definition upgrade server issues - anyone else? in General Topics

Virus definition upgrade server issues - anyone else?

darren_g — Mon, 08 Oct 2012 21:44:56 GMT

Hi.

I've just noticed that my PA's can't download the latest virus upgrade from Palo Alto.

Every time I try, I get "Failed to download due to server error - please try again later".

I've been getting this error for several days now - is anyone else seeing it?

Trying to download virus incremental upgrade 835-1175, dated 2012/10/07. My automatic overnight schedule failed with the same error, manual attempts this morning failed also.

Cheers.

Re: Virus definition upgrade server issues - anyone else?

ppatel — Mon, 08 Oct 2012 22:07:48 GMT

Hi Darren,

You should be able to update contents soon. There are some minor changes made on the server side.

Let me go ahead and try it out in-house and will keep you posted.

Regards

Re: Virus definition upgrade server issues - anyone else?

ppatel — Mon, 08 Oct 2012 22:11:17 GMT

Hi Darren,

You should be download the updates now. Give it a try and let us know.

Regards

Re: Virus definition upgrade server issues - anyone else?

darren_g — Mon, 08 Oct 2012 22:22:00 GMT

Yeah, it's worked now, thanks.

Re: Virus definition upgrade server issues - anyone else?

frypan — Tue, 09 Oct 2012 00:36:52 GMT

Yes, I had this same problem yesterday and I was going to log the case today after checking this forum so thanks. The automatic update was finally successful last night. I don't know why the previous couple of nights it failed with errors accessing the download server.