topic Re: youtube not working because recognized as google-video-base in General Topics

youtube not working because recognized as google-video-base

kbe — Wed, 06 Nov 2013 12:43:45 GMT

Hi,

when we browse to youtube and try to watch a video there is an error displayed and the video does not start.

This only happens when using Internet Explorer.

When i take google chrome it works.

I looked to the traffic log and see that google-video-base is blocked by our "deny all-cleanup rule". Youtube base is allowed and matches when i use chrome to access youtube but with IE another app seems to be recognized.

Have you seen this happening and have another way to solve but to allow google-video-base?

Running OS 5.0.5 with latest dynamic software updates.

Re: youtube not working because recognized as google-video-base

Retired Member — Wed, 06 Nov 2013 12:52:55 GMT

with both 402 and 403 application version that happens, replicated.better you open a case.

Regards.

Re: youtube not working because recognized as google-video-base

kbe — Wed, 06 Nov 2013 12:59:09 GMT

What do you mean with 402 and 403? The version of the app and threat updates? I have 403-2012 since yetserday and before there was 401-1999.

I did´nt had a 402-xxx version anywhere.

Re: youtube not working because recognized as google-video-base

Retired Member — Wed, 06 Nov 2013 13:08:33 GMT

I tried with 402-2007 and 403-2012

both same issue

Re: youtube not working because recognized as google-video-base

VinceM — Wed, 06 Nov 2013 15:53:58 GMT

Hi,

Seem to be an issue to due new certificate used in Youtube following Google integration.

As all these app are in HTTPS, App ID is based on certificates

Made lot of test and always been miss classified 😞

Re: youtube not working because recognized as google-video-base

mbutt — Wed, 06 Nov 2013 16:31:11 GMT

Hi,

Please open a case with TAC and attach the following to the case.

1. Techsupport

2. running config

3. Pcap of the traffic being identified incorrectly.

4. traffic logs

This will help TAC move this issue forward. Also explain the above in detail. Hope this helps.

Thank you

Numan

Re: youtube not working because recognized as google-video-base

kbe — Thu, 07 Nov 2013 07:57:20 GMT

Case created. google-video-base allowed as workaround.

Now waiting for further info.

cu all

Re: youtube not working because recognized as google-video-base

mbutt — Thu, 07 Nov 2013 17:23:12 GMT

Hi,

I have followed up on the issue and it is being investigated by engineering team. Hope this helps.

Thank you

Numan

Re: youtube not working because recognized as google-video-base

kbe — Fri, 08 Nov 2013 09:47:46 GMT

Hi,

i opened a case and wait for further details.

I know they are working on it.

But thanks for the info.

Re: youtube not working because recognized as google-video-base

breezer — Wed, 13 Nov 2013 09:32:11 GMT

Hello,

We have v405 working now and are finding that the vast majority of youtube videos are showing up as youtube-base and not youtube-safe, I have only found one vide so far that would play.

Is this only me or are others noticing the same.

Ian

Re: youtube not working because recognized as google-video-base

kbe — Wed, 13 Nov 2013 10:20:30 GMT

I only noticed that most vidoes i tried are youtube-base and no more google-video now with 405.

But i don´t know how youtube-safe works. Haven´t used it / tried it.

Re: youtube not working because recognized as google-video-base

kadak — Wed, 13 Nov 2013 14:48:57 GMT

Hello Ian,

Can we make sure that the safety mode setting is selected on youtube's main page.

Its located at the bottom left hand side of the page.

Thanks and regards,

Kunal Adak

Re: youtube not working because recognized as google-video-base

Elitpolska — Thu, 14 Nov 2013 12:26:58 GMT

Hello,

We have the same problem, i'm sure that safety mode is on.

Most videos are in youtube-base, not in youtube-safe. Our APP ver is 405-2020

Re: youtube not working because recognized as google-video-base

breezer — Thu, 14 Nov 2013 13:59:02 GMT

Same here.

Re: youtube not working because recognized as google-video-base

Elitpolska — Tue, 26 Nov 2013 07:11:48 GMT

Hi, is anybody already fixed this problem?

Re: youtube not working because recognized as google-video-base

kbe — Tue, 26 Nov 2013 07:26:48 GMT

The problem was fixed with app id 405.

Now youtube videos are recognized as youtube base and not google video.

We don´t use safe mode but if this does not work at you take a look if ssl decryption is working for https traffic.

Re: youtube not working because recognized as google-video-base

Retired Member — Tue, 26 Nov 2013 19:52:26 GMT

seems to be fixed.Replicated and it is working fine.

Re: youtube not working because recognized as google-video-base

Elitpolska — Tue, 10 Dec 2013 11:11:34 GMT

Hello,

I have ver. 408 of app, and still got problem with youtube safety-mode.

When I turn on safety-mode on youtube website, still traffic is in youtube-base category, not youtube safety-mode.

I had enabled SSL for http, and https services.

If you have enabled safety-mode in your youtube website, can you see traffic in right category (youtube safety-mode)??

Re: youtube not working because recognized as google-video-base

kbe — Wed, 11 Dec 2013 10:33:42 GMT

Sorry but i do not have / use youtube safety-mode so i can not check it.

Re: youtube not working because recognized as google-video-base

JoanGargulak — Wed, 11 Dec 2013 14:00:00 GMT

I have a case open on this issue as well. Youtube Safety Mode is big for us as we are a K3-12 school district. I was told that they will fix the issue in the next PAN OS release in late January.