topic Re: Receiving errors once logged into PA-4060 in General Topics

Receiving errors once logged into PA-4060

UAMSITSEC — Wed, 06 Jul 2011 18:49:19 GMT

Greetings everyone. Recently, we have begun experiencing errors when connecting to our primary PA-4060 device. What occurs is upon login, when the initial dashboard comes up, we receive an "Error: failed to execute command<br/>" popup in the browser window. clicking ok allows us to normally access all the tabs (Dashboard, ACC, etc), but the General Information section under the Dashboard tab is partially populated. Missing is information pertaining to our default gateway, MAC address, Software, Application, Threat, and URL Filtering versions. We are currently running Software version 3.0.8. Might this be a "ghost in the system" that would warrant us to upgrade to a newer release. Thanks for any assistance you all may offer regarding this.

Sincerely,

Kevin

Re: Receiving errors once logged into PA-4060

kbrazil — Wed, 06 Jul 2011 19:09:34 GMT

Hi Kevin,

There are many GUI improvements in the 3.1 and 4.0 releases. You should upgrade to 3.1 since 3.0 is no longer supported. If you require the new features in 4.0 you might consider that as well, but I would consider 3.1 the most stable branch.

Cheers,

Kelly

Re: Receiving errors once logged into PA-4060

UAMSITSEC — Wed, 06 Jul 2011 19:26:03 GMT

Thanks for the quick reply Kelly. So, are there any documented "gotcha's" in migrating from 3.0.x to 3.1.x? I am looking at going to 3.1.8 code on my primary and secondary endpoints. Any thoughts?

Re: Receiving errors once logged into PA-4060

kbrazil — Wed, 06 Jul 2011 20:00:39 GMT

The recommended release is typically the release with the largest last number (the maintenance release version). For now, I would recommend 3.1.9 unless there is a specific reason to use 3.1.8.

I'm not sure of any gotchas, though you should check the release notes to see if anything is called out. You will need to upgrade to 3.1.0 before upgrading to 3.1.9.

You might consider working with Support to go over any known issues, but it should be pretty straightforward. Remember to backup your config file.

Cheers,

Kelly