topic Re: synchronization in progress issue in General Topics

synchronization in progress issue

migration — Fri, 22 Jul 2011 20:56:34 GMT

Hello,

We're new PA users - we've brought up a pair of 5050s running 4.0.3 with the HA patch for virtual systems and we're getting a "synchronization in progress" message for prolonged periods. It then eventually reverts to not synchronized. We can't find anything in the logs and doing a config diff has us a little stumped - it shows a diff in areas like global protect (one box has a few lines, the other doesn't), we're not licensed for global protect. Any thoughts/experience would be appreciated.

Thanks!

Corbett

Re: synchronization in progress issue

jnguyen — Sat, 23 Jul 2011 00:03:19 GMT

you should from the cli follow the devsrvr.log or the ms.log to see how far the sync is going before it fails. also on the passive device do you seen a ha sync job when you run show jobs processed.

if it does not give you a clear error message i would suggest opening a case online and uploading the tech support files from both devices.

Re: synchronization in progress issue

migration — Mon, 25 Jul 2011 18:25:33 GMT

Thanks very much! We've added that to our documentation area. We're getting a little more comfortable with learning a) what synchs in HA and b) looking at CLI logs, we've gotten past that issue now.