topic Re: Panorama - Webinterface not Working in General Topics

Panorama - Webinterface not Working

sd@censhare.com — Wed, 31 Dec 2014 11:34:05 GMT

Hi guys,

we noticed that the web interface of our panorama VM is "broken". I am able to reach the https://<panorama> site and I am also able to log in but the next page is not displayed. Only a white site will be displayed.

ssh login is possible.

I already reverted to old configs, old and new version (6.0.5 was installed, tried 6.0.0, 6.0.6 and 6.1) without success. d

Any Ideas?

Thanks

Stephan

Re: Panorama - Webinterface not Working

Retired Member — Wed, 31 Dec 2014 13:52:29 GMT

Hello Stephan,

There could be a number of reasons to explain that behavior (not enough disk space, high virtual memory utilization, software bug, hardware issue...)

I would strongly recommend you to open a ticket with support and attach a tech support file.

Regards,

Guillermo.

Re: Panorama - Webinterface not Working

travisj — Wed, 31 Dec 2014 15:15:03 GMT

I had some issues after a Java upgrade on my pc a while back but not quite the same. Have you tried the basics? Check from different browser, and restart management plane?

Re: Panorama - Webinterface not Working

Mystique — Wed, 31 Dec 2014 21:28:53 GMT

Hello,

If you can login to panorama using SSH, then please share output of below command to confirm if the issue is related to not having enough space left on either of the disk

> show system disk-space

Re: Panorama - Webinterface not Working

oklier — Wed, 31 Dec 2014 22:37:00 GMT

Hello,

Try using a different browser. I have seen some weird stuff and this usually fixes it for me.

Cheers!

Re: Panorama - Webinterface not Working

pulukas — Thu, 01 Jan 2015 13:16:48 GMT

I agree with oklier, sounds like a browser issue. Start with switching browsers and versions. I've found that both chrome and firefox are getting more and more aggressive on "security" settings that are messing with my mgmt access to various network devices. This is especially true for Java which both browsers seem out to kill.

I've actually found that compatibility mode with MS Internet Explorer seems to be the safest bet for these types of interfaces.

Re: Panorama - Webinterface not Working

sd@censhare.com — Fri, 02 Jan 2015 09:05:22 GMT

Thanks for the answers.

Disks space is maybe the reason for...tempfs is full...mhmm...

Filesystem	Size Used Avail Use% Mounted on
/dev/sda3	3.8G 1.6G 2.0G 45% /
/dev/sda5	23G 4.7G 17G 22% /opt/pancfg
/dev/sda6	3.8G 1.5G 2.2G 41% /opt/panrepo
tmpfs	2.0G 0 2.0G 0% /dev/shm
/dev/sda8	350G 124G 227G 36% /opt/panlogs

10.133.7.37:/vol/sn_panorama_logs_nfs/qt_sn_panorama_logs_nfs

350G 124G 227G 36% /mnt/dynamic-logs

I already tried it with different browsers (Firefox, Safari, IE) and old java versions without success. Webinterfaces of the Firewalls are working fine.++

hardware issue

-> No because it's a virtual Machine and I already tried it on different hosts.

software bug

-> I don't think so because I already tried different versions of panorama (installation via cli is possible)

restart management plane

-> I restarted everything :smileygrin: the host, the software etc.

Thanks

Stephan

Re: Panorama - Webinterface not Working

Retired Member — Fri, 02 Jan 2015 09:17:11 GMT

Hi Stephan,

I would still recommend to open a ticket with support for this.

If, for whatever reason, you don't want to open a ticket with TAC, then try a factory reset:

First backup Panorama:

How to Backup Panorama

Second Factory Reset

How to Factory Reset a Palo Alto Networks Device

Follow instructions in the first document to import config/logs into Panorama

Regards,

Guillermo.

Re: Panorama - Webinterface not Working

Satish — Fri, 02 Jan 2015 09:34:24 GMT

Hi..

I agree with Guillermo.

First Try to take back up and try to Factory reset. if till you are facing same issue than open a TAC case.

Thanks

Satish

Re: Panorama - Webinterface not Working

sd@censhare.com — Fri, 02 Jan 2015 13:08:06 GMT

Hi,

okay I did the factory default reset and everything is working now but I made a screenshot of the VM before - maybe I will analyze this issue within the next weeks (or create a support ticket) because I hate issues which ware solved via a reboot/reset etc. If I got anything new I will update this conversation.

Thanks for your help!

Cheers

Stephan

----- Commands I used ----

# scp export configuration from running-config.xml user@IP:path/conf.xml

# debug system maintenance-mode

# set deviceconfig system ip-address x.x.x.x netmask x.x.x.x default-gateway x.x.x.x

# scp import configuration from user@IP:path/conf.xml

# load config from conf.xml

# commit

Re: Panorama - Webinterface not Working

pulukas — Fri, 02 Jan 2015 21:29:25 GMT

Thanks for letting us know the work around.