topic Global Protect Client is crashing on Windows 7 x64 in General Topics

Global Protect Client is crashing on Windows 7 x64

kari_skytta — Mon, 12 Sep 2011 06:15:39 GMT

Hi!

Does anybody has had problems with Windows 7 X64 that Global protect Client crashes all the time? I have reinstalled the program serveral time and still it does that. I tested it also with windows 7 32, and it works great there.. Any idea?

Re: Global Protect Client is crashing on Windows 7 x64

jleung — Mon, 12 Sep 2011 09:29:12 GMT

Hi,

We do have customer using it. As a test you could try to configure your antivirus software to exclude the global protect services from being scanned. If this doesn't help I will recommend you to open a support case with us.

Re: Global Protect Client is crashing on Windows 7 x64

kari_skytta — Wed, 14 Sep 2011 17:03:10 GMT

Hi!

I removed all the un-necessary services including Sophos Endpoint protection from my computer. Also installed JRE 1.6 X64, and still it crashes.. Also tryed with another user logged in.. I will try to test this with another computer.

Re: Global Protect Client is crashing on Windows 7 x64

bpappas — Wed, 14 Sep 2011 19:41:22 GMT

Did you re-install Global Protect after installing 64-bit Java?

-Benjamin

Re: Global Protect Client is crashing on Windows 7 x64

kari_skytta — Wed, 14 Sep 2011 19:44:02 GMT

Yes I have reinstalled it.. I will try it tomorrow with another laptop with Windows 7 X64.. I will send comments then

Re: Global Protect Client is crashing on Windows 7 x64

jleung — Sun, 18 Sep 2011 08:00:30 GMT

Hi,

Please make sure that your browser and JAVA are in 64 bit version before you start to install NetConnect again.

Good luck!