topic Re: GlobalProtect Client Startup in General Topics

GlobalProtect Client Startup

kuntzelectroplating — Mon, 07 May 2012 15:22:13 GMT

After installing the Global Protect Client on our Windows 7 laptops, every time our users start their machines once they login to our network on the LAN the Global Protect Client pops up and wants to connect. Is there a way to supress that popup when the computer starts?

Re: GlobalProtect Client Startup

zarina — Mon, 07 May 2012 16:18:40 GMT

By design, GP client pops up to connect. Please contact your SE for a feature request to include a disable option to prevent the pop up.

Re: GlobalProtect Client Startup

kuntzelectroplating — Mon, 07 May 2012 16:57:09 GMT

I am new to the Palo Alto discussion groups. Please explain..."contact your SE"

Thanks

Re: GlobalProtect Client Startup

ppatel — Mon, 07 May 2012 20:23:51 GMT

Hi,

For any issues related to design, feature request, licenseing for the product please contact the Reseller from whom you purchased the device (as a first point of contact) or Palo Alto Networks Sales Engineering Team if you bought the device directly from us.

If you donot happen to know your sales Engineer, please get in touch with our sales Team at the follwoing E-mail.

Sales Inquiries
US and North America:

contact_sales@paloaltonetworks.com

Regards,

Parth

Re: GlobalProtect Client Startup

forfarj — Wed, 25 Jul 2012 13:52:00 GMT

This is a major issue that needs to be addressed as we are not using the SSO functionality of this client. Our users are getting frustrated by having to close out an application every time they log into their laptop...I will contact my SE as instructed but felt like it needed to be stated here as well for others.

What about simply removing the "run" key for GlobalProtect from the startup items. This is really only an issue if you are using "On Demand" access which the user expects to manually access the software anyway...

Justin

Re: GlobalProtect Client Startup

kuntzelectroplating — Wed, 25 Jul 2012 19:38:22 GMT

Justin,

We did as you suggested, we changed to "On-Demand" mode...problem solved.

Thanks

Re: GlobalProtect Client Startup

cmuchong — Fri, 11 Jan 2013 09:04:29 GMT

I finally understand how this works from one of the tech-notes. The default configuration after installation is SSO, and the mode is set to on-demand only after a login to the portal. The problem is, when we roll-out the software it gets installed on everyone's PCs including some non-VPN users as well. So, these users just click cancel but the pop-up appears every time they reboot. Is there an installation option that sets the login as on-demand as default?

Re: GlobalProtect Client Startup

ShaunD — Fri, 12 Jul 2013 14:30:22 GMT

cmuchong wrote:

Did you ever get an answer to this question?

Re: GlobalProtect Client Startup

cmuchong — Sat, 13 Jul 2013 03:27:53 GMT

No, we just got everyone to logon at least once to get the "on-demand" configuration. The list of gateways (portal license/multiple gateways) also downloads to a local cache, so the logon helps with this too.