topic Re: Netconnect setup error message in General Topics

Netconnect setup error message

KiCheon.Lee — Mon, 29 Apr 2013 04:55:10 GMT

Hello

My customer has installed 'NetConnect' on Window 7 32bits.

It is failure with as below error message.

"Unable to extract installer Setup.msi Error: null"

Why does it display??

And How way does it resolve??

Thanks

Re: Netconnect setup error message

emr_1 — Mon, 29 Apr 2013 14:48:51 GMT

I saw same issue on my customer.

Please check your Java configuration, you can check it from control panel > java.

Then see the setting of Mixed Code.

If you are selecting three of four selection that says enable, you need to change it to disable.

Regards,

Re: Netconnect setup error message

gswcowboy — Mon, 29 Apr 2013 15:52:34 GMT

Hopefully they followed the following instructions in deploying Netconnect

teps for Extracting the 3.1 .msi Files for SSL VPN using 1.2.0 NetConnect Client.

For 32bit Windows (XP, Vista and Windows 7)

1) Download PanInstaller_x86.jar and PanSetup_x86.jar from server

https://<gateway>/ssl-vpn/jnlp/PanInstaller_x86.jar

https://<gateway>/ssl-vpn/jnlp/PanSetup_x86.jar

(replace "gateway" with IP of SSL-VPN gateway)

2) Unzip PanInstaller_x86.jar, and run InstallerSetup.exe

3) Unzip PanSetup_x86.jar, and run PanSetup.exe

Re: Netconnect setup error message

KiCheon.Lee — Thu, 02 May 2013 02:38:54 GMT

Thanks, emr.

Where is control panel > java menu??

I don't find this menu? Is there on Browser Menu or PaloAlto Menu???

Thanks, rkalugdan.

I am so sorry. I don't understand your comment.

I think that your comment doesn't relate my question.

Would you say more detail??

Have a happy day.

Re: Netconnect setup error message

emr_1 — Thu, 02 May 2013 02:57:55 GMT

Control Panel is on your windows machine.

You can access to it from your start menu.

Regards,

I added screenshot which gathered from the internet just for your info.

Re: Netconnect setup error message

KiCheon.Lee — Thu, 02 May 2013 08:22:37 GMT

Hi emr,

I had said your assistance to my customer.

I have received email form him that this problem is resolved and he feel satisfaction.

Thank you very much for your assistance.

Re: Netconnect setup error message

SilverTiger — Fri, 10 May 2013 03:08:07 GMT

Hi cheon!!

I solved this problem

I'm done

bye~