topic Reason for last boot? in General Topics https://live.paloaltonetworks.com/t5/general-topics/reason-for-last-boot/m-p/26491#M19337 <HTML><HEAD></HEAD><BODY><P>Any way to find out what caused unplanned reboot of a PA firewall, such as a power outage at a remote site?</P><P></P><P>Thx</P></BODY></HTML> Fri, 27 Jan 2012 03:16:05 GMT jay.martin 2012-01-27T03:16:05Z Reason for last boot? https://live.paloaltonetworks.com/t5/general-topics/reason-for-last-boot/m-p/26491#M19337 <HTML><HEAD></HEAD><BODY><P>Any way to find out what caused unplanned reboot of a PA firewall, such as a power outage at a remote site?</P><P></P><P>Thx</P></BODY></HTML> Fri, 27 Jan 2012 03:16:05 GMT https://live.paloaltonetworks.com/t5/general-topics/reason-for-last-boot/m-p/26491#M19337 jay.martin 2012-01-27T03:16:05Z Re: Reason for last boot? https://live.paloaltonetworks.com/t5/general-topics/reason-for-last-boot/m-p/26492#M19338 <HTML><HEAD></HEAD><BODY><P>Honestly, there is no one thing to look at that would indicate why a box rebooted.</P><P></P><P>The good news is that the information is usually contained inside of a "Tech Support" file that you can gather from the WebUI.</P><P>The bad news is that Support would need to look at that file to determine why the reboot happened.</P><P></P><P class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;mso-pagination: none;mso-layout-grid-align:none;text-autospace:none">Please open up a support case by logging into support.paloaltonetworks.com or calling in at +1-866-898-9087, gather a Tech Support file from the device, and then we should be able to tell why it happened.</P><P class="MsoNormal"></P><P class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;mso-pagination: none;mso-layout-grid-align:none;text-autospace:none">Kind Regards</P></BODY></HTML> Fri, 27 Jan 2012 16:32:25 GMT https://live.paloaltonetworks.com/t5/general-topics/reason-for-last-boot/m-p/26492#M19338 jdelio 2012-01-27T16:32:25Z